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Account Manager

Hearst Norwalk, CT

  • Expired: June 10, 2021. Applications are no longer accepted.

Job Description"We must be alarmingly enterprising and startlingly original. We must be honest and fearless. And we must spark a revolution."- William Randolph Hearst, 1887Hearst has quietly become one of the most profitable and diversified media companies in the U.S.

Over the last 20 years Hearst has launched several successful new magazines including O Magazine & HGTV Magazine, invested in incredible businesses including ESPN (20% ownership) & Pandora and, in recent years, dramatically increased profits in its Newspaper division by delivering world-class news content and diversifying into innovative digital advertising products.Today, Hearst is accelerating its digital advertising expansion, combining its vast digital footprint with a full suite of local online marketing products, and offering local businesses an unparalleled opportunity to grow successfully online. To that end, we are seeking an Account Manager to join our team in Connecticut.THE DETAILS:We are looking... for a highly motivated Customer Performance Account Manager to support our Digital Advertising teams.

The Customer Performance Account Manager is responsible for building lasting rewarding relationships with our customers. Critical to success is the prompt on-boarding and resolution of customer issues, ensuring customers quickly realize maximum value from Hearst's Digital Marketing solutions. Therefore, the CPM must possess a strong knowledge of digital products including SEO, SEM, Social Media Advertising, Programmatic Display, Email Marketing, and website management.

If you are a high achiever that is laser-focused on exceeding your customer's expectations, let's chat!RESPONSIBILITIES: Overseeing accounts & act as primary point of contact throughout customer lifecycle Foster strong and long-term client relationships Recommend, plan, and implement digital marketing and advertising strategies that align with client's requirements and marketing goals Onboard new customers and ensure campaigns go live in a timely manner. Analyze, Track KPIs & Report on campaign success and identify areas of concern Resolve any customer account issues originating from customer calls or internal groups Collaborate with sales teams as needed to achieve up-sell opportunity Act as a team player and contribute to the team's revenue successSKILLS / QUALIFICATIONS: Strong knowledge of digital products including SEO, SEM, Social Media Advertising, Programmatic Display, Email Marketing, and website management. Google Analytics experience preferred.

Excellent analytical & communication skills. Ability to establish and maintain effective working relationships with all levels of the organization and external clients Ability to respond to frequent demands of multiple customers (internal and external) Solid time management skills and able to handle multiple tasks in a fast-paced atmosphere Outstanding computer skills including solid knowledge of Excel, Word, PowerPoint, SalesforceEDUCATION/EXPERIENCE: College degree preferred and 2 - 3 years of experience working in digital media services, sales support, marketing, and/or a customer service environment.Company DescriptionHearst is a leading global, diversified media, information, and services company with more than 360 businesses. Across every division, Hearst employees are connected by shared values of innovation, storytelling, creativity, vision, social good and partnership.

We invite you to discover more about our culture, company, and community.Hearst major interests include ownership in cable television networks such as A&E, HISTORY, Lifetime and ESPN; global financial services leader Fitch Group; Hearst Health, a group of medical information and services businesses; transportation assets including CAMP Systems International, a major provider of software-as-a-service solutions for managing maintenance of jets and helicopters; 31 television stations such as WCVB-TV in Boston and KCRA-TV in Sacramento, Calif., which reach a combined 19



Norwalk, CT



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