Front Desk Receptionist

Healthcare Services Center -

POSITION SUMMARY   

The purpose of your job position is to perform receptionist duties in an efficient manner in accordance with current federal, state and local standards and regulations that govern the facility and as directed by the Administrator.

The Front Desk Receptionist will treat each resident with kindness, dignity and respect. They will communicate clearly, empathetically, and effectively when speaking to residents, family members, visitors, all staff and governmental agencies. They will work cooperatively with all departments and multidisciplinary teams. They will demonstrate patience, initiative and willingness to assist residents that may be difficult or in discomfort. They will relate all pertinent information concerning a resident's condition to a charge nurse as required. They will be committed to always doing the right thing.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

        Answering telephone, determining nature of call and transferring to appropriate person

        Maintaining a listing of critical residents who may not receive phone calls

        Greeting visitors and directing them to appropriate office and/or resident room

        Operating paging/telephone system as required

        Giving accurate information to residents, visitors, guests, etc.

        Offering beverages to visitors waiting for administrative personnel, as appropriate

        Monitoring presence and location of sale representatives or government personnel in the facility

        Issuing and collecting identification badges as guests sign in and out

        Reporting suspicious persons to a supervisor immediately

        Performing administrative duties (typing, filing, posting to accounts, etc.)

        Assisting other departments as needed. with administrative duties when requested

        Receiving, sorting and distributing mail

        Operating copier, scanner, office machines, etc.

        Ordering supplies only if directed and approved

        Maintaining confidentiality of all pertinent resident care information

        Following safety regulations and precautions at all times

        Reporting any occupational exposures to blood, body fluids, or other hazardous materials to a supervisor immediately

        Abiding with all facility policies and procedures

 Every effort has been made to identify the essential functions of this position. However, it in no way states or implies these are the only duties you will be required to perform as directed by management. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

REQUIREMENTS  

Education / Licensure  

        High school diploma or GED required

        Medical terminology helpful

Qualifications / Experience   

        Minimum of 1 year of clerical and phone experience

        Should be able to type 45 words per minute with minimal errors

        Must be effective at using 10-key calculator

        Must be familiar with Microsoft Office Outlook and Word

        Must be able to read, write, speak, and understand the English language

        Must be able to follow oral and written instructions

        Must possess a cheerful and collaborative personality

        Must possess the ability to minimize waste of office supplies and proper recycling

Working Conditions  

        May encounter frequent interruptions

        May be involved with residents, family and government agencies

        May be requested to work beyond scheduled working hours at times

Physical Requirements   

 Must be able to move intermittently throughout the day

 Must be able to stand, bend and reach throughout the day

 Must be able to sit for prolonged periods of time working on a computer

 Repetitive hand motion

        Must follow ergonomic policies and procedure governing lifting techniques and performing repetitive tasks 

        Ability to read fine print 

 *Per California state mandate, the COVID 19 vaccine is required for this position