This is a full-time job with benefits including health, dental, vision, life insurance, 401k, paid days off and paid holidays
HealthFirstBluegrass Inc., a Federally Qualified Health Center (FQHC), provides a myriad of high-quality culturally and linguistically appropriate services to diverse and low-income populations throughout Lexington KY. We provide medical, dental, pharmaceutical, mental health, integrated health services, family and social services, and health education for all age groups. We are committed to ensuring the human right of accessible primary medical care through advocacy and community empowerment. We are currently seeking a RN/Nurse Specialist. Bilingual preferred but not required. This position will be located in Adult Health at our Southland Drive Clinic. This position will require work flexibility.
The Nurse Specialist is responsible for facilitating coordination of care services for patients in need of these services. Care coordination will include taking calls from patients and providing patients with education, counseling, and assistance in the resolution of issues regarding their diagnosis; care management; medications, including medication refills per protocol; appointments; triage of acute conditions.
ESSENTIAL DUTIES and RESPONSIBILITIES
- Be the system navigator and point of contact for patients and families, providing patients and families direct access for asking clinical questions and raising concerns
- Work under direction of providers to communicate laboratory, radiology and other test results to patients/families
- Receive incoming telephone calls from patients and families; resolve patient needs and issues whenever possible, including triage of acute conditions
- Receive requests for medication refills; complete medication refills that meet criteria established by HealthFirst Bluegrass Medication Refill Procedure.
- Provide relevant self-management support for patients with chronic illnesses as identified by clinical teams
- Work collaboratively with other team members to provide care management services for high risk patients
· Assess the severity of the patient’s health concerns using protocols and algorithms in a manner that provides patient dispositions to emergency care, clinic provider appointments, and triage nurse clinical instructions within the scope of the licensed professional.
· Manage nurse-directed patient telephone calls and calls from walk-in patients requesting health care services.
· Evaluate and assess patient’s health care needs based on patient’s signs and symptoms utilizing established triage protocols and guidelines.
· Obtain appropriate input and direction from the provider when needed to determine best clinical course of action and recommendations for specific patient health care needs.
· Accurately document symptoms/complaints, nursing assessment, advice provided, triage plan and follow up in the patient’s electronic medical record for all encounters, phone and face to face.
· Follow policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.
- Participates in Quality Improvement and other activities, as assigned
- Participates in Team Huddles as needed
- Tracks and does follow-up with patients when they obtain services outside the practice like emergency rooms, hospitals and other health care facilities
- Collaborates with other members of the Care Team to coordinate care and provides care management activities including implementation of the patient’s care plan
- Educates patients over the phone and in person regarding their plan of care and assists them in achieving goals identified in their care plan.
- Identifies and refers patients having problems related to the health care system, financial or social barriers (e.g., transportation services or prescription assists) and/or needing to be linked with community resources to Community Health Worker
- Assists with data collection and generation of patient registry reports as needed
- Ensures and/or remains in compliance with local, state, and federal regulation
- Completes other duties may be assigned.
JOB REQUIREMENTS and QUALIFICATIONS
EDUCATION and/or EXPERIENCE
· Registered Nurse and Nursing Diploma with three years of experience as a nurse or other health related position OR
· Associate’s Degree in Nursing (ADN) with five years of experience as a nurse or other health related position OR
· Bachelor’s Degree in Nursing (BSN) with one year of experience as Nurse or other health related position OR
· Master’s Degree in Nursing or other related field plus one year of nursing experience.
· Other acceptable relevant experience may include: other health related position, working with patients with chronic conditions, care coordination and care management in a medical setting, and managing competing priorities.
CERTIFICATES, LICENSES, REGISTRATIONS
- Incumbent must hold a current nurse license valid in the state of Kentucky.
- Incumbent must maintain certification in Basic Cardiopulmonary Life Support.
REQUIRED SPECIAL KNOWLEDGE and SKILLS
· Strong written and verbal communication skills
· Ability to work well as a team member
· Able to take and follow through with delegated tasks and accountability
· Strong organizational skills
· Beginner to intermediate proficiency in Microsoft applications: Excel, Word, Outlook, PowerPoint
· Ability to demonstrate excellent customer service and strong cultural competency
· Must have knowledge of disease processes
· Nursing assessment skills with/without visual inspection utilizing basic nursing theory.
· Demonstrated clinical competence.
· Critical clinical thinking skills required.
· Capacity to function independently within licensed scope of practice.
· Must have the ability to handle stressful emergency situations calmly and effectively.
· Excellent communication skills, i.e., listening, oral and written English skills while conversing with patients, families, health professionals and community agencies.
· Understanding of and ability to effectively communicate HIPAA compliance, corporate compliance and client confidentiality
· Must operate with cultural sensitivity with respect to working with persons and groups of diverse racial, ethnic, economic and social backgrounds.
· General computer skills required.
· Ability to adhere to strict confidentiality guidelines.
PREFERRED KNOWLEDGE AND SKILLS
· Medical terminology
· Bi-lingual skills
· Experienced with public speaking, group training
· Experience in data compilation and analysis
· Experience in Project Coordination
This position requires effective oral and written communication skills.
The position must have the ability to do the following:
· To effectively document in the electronic medical record
· To adequately respond to patient questions and present information in a manner that can be easily understood by patients
· To communicate in a manner that assures coordination of patient care with providers, other staff, and outside agencies
HealthFirst Bluegrass Inc. is also recognized by the National Committee on Quality Assurance as a Patient Centered Medical Home. This recognition was achieved by demonstrating that systems and processes are in place to meet nationally recognized standards for delivering high quality care and demonstrating a commitment to improving patient access, patient experience, and continuous quality improvement.
HealthFirst Bluegrass Inc. is committed to the maintaining a work environment that is "employee friendly" to assure the organization's ability to recruit and maintain excellent employees. Currently, the organization offers competitive salaries for positions as well as a very good benefit package.
For more information about HealthFirst Bluegrass Inc. please visit www.healthfirstlex.com.
HealthFirst Bluegrass is an Equal Opportunity Employer.
HealthFirst Bluegrass Inc.
Why Work Here?HealthFirst Bluegrass Inc. is designated as a Federally Qualified Community Health Center (FQHC) by the United States Health Resources and Services Administration. The center provides Medical, Behavioral Health, Pharmacy and Dental services for patients. There are 3 main clinic sites, 7 school-based clinic sites, a homeless clinic, and a Dental only clinic site. All sites are located in Lexington, Kentucky. HealthFirst Bluegrass Inc. is also recognized by the National Committee on Quality Assurance as a Patient Centered Medical Home. This recognition was achieved by demonstrating that systems and processes are in place to meet nationally recognized standards for delivering high quality care and demonstrating a commitment to improving patient access, patient experience, and continuous quality improvement. HealthFirst Bluegrass Inc. is committed to the maintaining a work environment that is "employee friendly" to assure the organization's ability to recruit and maintain excellent employees. Currently, the organization offers competitive salaries for positions as well as a very good benefit package. For more information about HealthFirst Bluegrass Inc. please visit www.healthfirstlex.com. HealthFirst Bluegrass is an Equal Opportunity Employer.
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