Skip to Main Content
Customer Service Representative
HealthCare Support Reston, VA

Customer Service Representative

HealthCare Support
Reston, VA
Expired: November 06, 2023 Applications are no longer accepted.
  • $14 Hourly
  • Medical , Dental , Life Insurance
  • Contractor
Are you an experienced Customer Service Representative looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered "yes" to any of these questions - this is the position for you!

Daily Customer Service Representative Responsibilities: 
  • Handle high volume inbound calls supporting members with choice counseling when selecting the most appropriate health care plan to meet their needs.
  • Accurately document member information and call notes.
  • Provide accurate information and provide a positive experience to all callers, including potential Providers and local county offices in addition to members and/or authorized representatives.
  • Complete outbound follow up calls as appropriate.
  • De-escalate callers when handling complaints and/or grievances, escalating if appropriate.
  • Handle up to three (3) incoming chat sessions from members and/or authorized members to answer questions, or assist with enrollments, disenrollments and appeals.
  • Complete offline work tasks as needed.
  • Other duties as assigned.
Customer Service Representative Requirements:
  • Experience working with Enrollment, preferably in a healthcare setting.
  • High School Diploma or GED
  • Computer skills- Microsoft word, Excel, and outlook
  • Excellent verbal communication skills
  • Must reside within FL
  • No time off needed during the training and nesting periods (first 3 weeks)
Hours for this Customer Service Representative Position:
  • Training: 2 weeks classroom training from 9 AM - 4:30 PM (M-F)
  • Nesting: 1 week nesting, 9 AM - 5:30 PM (M-F)
  • Assigned Schedule (Production): Any hours between 8 AM - 6 PM (M-F)
Advantages of this Customer Service Representative position:
  • Competitive salary $14/HR
  • Benefits offered, Medical, Dental, and Life Insurance
  • Fun and positive work environment

Interested in being Considered?
If you are interested in applying to this position, please click Apply Now for immediate consideration.
plemke@healthcaresupport.com

Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

 

Address

HealthCare Support

Reston, VA
20190 USA

Industry

Business

Get fresh Customer Service Representative jobs daily straight to your inbox!

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.