General Office Clerk

• Greets patients/visitors at a front desk, information center or office setting.
• Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
• Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.
• Obtains updates and files medical records as needed.
• Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
• Ensures arrival of medical records prior to appointment(s).
• Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
• Perform additional administrative duties including, but not limited to, annotating referred appointment dates/times in patient charts.
• Contacts patients for unutilized specialty off-base appointments.
• Responsible for ensuring off-base patient reports are returned to the appropriate PCMs.
• Creates appointment schedules and templates in patient appointment computer system.
• Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.
• May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using CHCS or AHLTA per individual clinic guidelines.
• If in the lead clerk position, attendance to the clinic Access to care Meeting is mandatory for central booking representation.
• Performs other administrative and clerical duties in support of the TRICARE Operations/Patient Administration (TOPA) Flight.

Requirements

Mandatory knowledge and skills:

• A fully qualified typist with a minimum of 50 WPM is required.
• General medical ethics, telephone etiquette, and excellent communication and customer service skills.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Ability to communicate effectively, both orally and in writing.
• General understanding of medical terminology.

Education:

• High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.

Experience:

• At least 1 year of experience in medical office setting, to include scheduling patients and working with provider teams day-to-day.

Work Environment/Physical Requirements:

• The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending.

UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES:

• Armed Forces Health Longitudinal Technology Application (AHLTA)
• Composite Health Care Systems (CHCS) and/or MHS GENESIS
• Defense Enrollment Eligibility Reporting System (DEERS);
• Military Filing System by sponsor social security, terminal digit order, color-coded and blocked filing system.
• Contents of a military medical record, layout, sections, family members prefix designation, forms used in a MTF, and the medical record tracking procedures.

Benefits

• Medical, Dental and Vision through Carefirst BCBS
• 401K plan with employer match
• Paid Holidays
• Up to 56 hours of Paid Sick Leave
• Vacation leave
• Telehealth plan
• Working Advantage discount purchase plan
• Balanceworks - Employee Assistance Program