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General Office Clerk

HealthCare Resolution Services, Inc. (HCRS)
Norfolk, VA
  • Posted: over a month ago
  • Full-Time
Job Description
  • Greets patients/visitors at a front desk, information center or office setting.
  • Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
  • Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.
  • Obtains updates and files medical records as needed.
  • Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
  • Ensures arrival of medical records prior to appointment(s).
  • Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
  • Perform additional administrative duties including, but not limited to, annotating referred appointment dates/times in patient charts.
  • Contacts patients for unutilized specialty off-base appointments.
  • Responsible for ensuring off-base patient reports are returned to the appropriate PCMs.
  • Creates appointment schedules and templates in patient appointment computer system.
  • Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.
  • May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
  • Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using CHCS or AHLTA per individual clinic guidelines.
  • If in the lead clerk position, attendance to the clinic Access to care Meeting is mandatory for central booking representation.
  • Performs other administrative and clerical duties in support of the TRICARE Operations/Patient Administration (TOPA) Flight.


Mandatory knowledge and skills:

  • A fully qualified typist with a minimum of 50 WPM is required.
  • General medical ethics, telephone etiquette, and excellent communication and customer service skills.
  • General office administrative and clerical skills to perform receptionist duties and answer telephones.
  • Ability to communicate effectively, both orally and in writing.
  • General understanding of medical terminology.


  • High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.


  • At least 1 year of experience in medical office setting, to include scheduling patients and working with provider teams day-to-day.

Work Environment/Physical Requirements:

  • The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending.


  • Armed Forces Health Longitudinal Technology Application (AHLTA)
  • Composite Health Care Systems (CHCS) and/or MHS GENESIS
  • Defense Enrollment Eligibility Reporting System (DEERS);
  • Military Filing System by sponsor social security, terminal digit order, color-coded and blocked filing system.
  • Contents of a military medical record, layout, sections, family members prefix designation, forms used in a MTF, and the medical record tracking procedures.


  • Medical, Dental and Vision through Carefirst BCBS
  • 401K plan with employer match
  • Paid Holidays
  • Up to 56 hours of Paid Sick Leave
  • Vacation leave
  • Telehealth plan
  • Working Advantage discount purchase plan
  • Balanceworks - Employee Assistance Program

HealthCare Resolution Services, Inc. (HCRS)


Norfolk, VA



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