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Director of Human Resources and OD

Health New England
Springfield, MA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description


The Director of Human Resources and Organizational Development (OD) will provide comprehensive oversight, planning and management of human resources functions while pursuing the organization’s core values and strategic commitment to attract, retain, advance and support a broadly diverse workforce of the highest level of excellence that thrives in a respectful, inclusive and equitable workplace culture. Leads and oversees Health New England’s (HNE) Human Resources and DEIB teams to ensure business strategies, plans and initiatives are executed and delivered in compliance with governing regulations, internal policies and procedures. The Director provides executive-level leadership and guidance to the organization’s HR operations. The Director is responsible for setting, enforcing, and evaluating legally compliant human resources policies, procedures, and best practices, and identifying and implementing long-range strategic talent management goals.

The Director of Human Resources partners with Health New England’s DEIB Committee to  build and strengthens Health New England’s holistic Diversity, Equity, Inclusion, and Belonging (DEIB) strategy that embodies values, policies, and practices to ensure all people (including those who have been historically underrepresented based on race/ethnicity, gender, gender identity, sexual orientation and disability) are treated fairly in the work of our mission, that supports our associates to collectively pursue a shared vision of equity, and helps us create an amazing workplace experience for all HNE employees.

  • Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader business relationships, systems and knowledge.
  • Understand how Health New England’s business and culture should be considered in day-to-day activities and decisions.
  • Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Health New England’s Values, its Code of Conduct and the Associate Handbook, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, and conduct. 
  • Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and, managing succession and development planning for the team.
  • Responsible for multi-strategy design, development and deployment of the following: workforce planning, development; organizational effectiveness, talent acquisition and diverse recruiting; talent planning and development; performance management and succession planning; competency management; change management; diversity, inclusion and generational planning; cultural management and engagement; leadership training and development; oversight of compensation, benefits and 401(k) administration.
  • Provides oversight, guidance and leadership to the Human Resource team; assists with resolution of human resource, compensation, and benefits questions, concerns, and issues.
  • Oversees the organization’s Learning & Development, Talent Acquisition, Press Ganey Engagement survey, Compensation, Succession Planning, and Performance Management processes to align with Health New England’s mission, vision, values and Strategic Growth Plan and to prepare and shape the workforce of the future.
  • Works closely with the Executive Leadership Team to define the organization’s long-term mission and annual People Pillar, including Variable Compensation Plan (VCP) goals; identifies ways to support this mission through talent acquisition and management.
  • Identifies key performance indicators for the organizations human resource and talent management functions; assesses the organization’s success and market competitiveness based on these metrics. Acts as consultant and advisor to the DEIB Committee and Subcommittees and Health Equity Committee on strategic planning, goals and objectives
  • Provides employee relations guidance, coaching and feedback to leaders and associates ensuring disciplinary actions are in compliance with applicable laws, regulations, partner contracts, and company policies.
  • Reviews and makes recommendations to leadership for improvement to policies, processes, and practices.
  • Partners with Baystate Health to leverage opportunities to expand DEIB programs and activities at Health New England through our integrated system-wide approach to DEIB.

A Bachelor’s degree (Master’s degree preferred) and a minimum of 5-7 years’ of experience in strategic human resources management role with talent management, and business development experience highly preferred, or an equivalent combination of education and experience.

  • Demonstrated agility to build strong relationships at all levels of the organization.
  • Strong leadership experience in the human resources and DEIB fields.
  • Experience advancing an organizational culture into one of inclusivity, equity, and diversity in a for-profit or not-for-profit environment.
  • Proven coaching skills with measurable results and adept at leading initiatives through using data and metrics to inform decisions and drive impact.
  • Passion for talent, increasing employee capability and achieving business results through people development.
  • Excellent communication, influencing, collaboration, negotiation, presentation and organizational skills.
  • Highly motivated self-starter with a proven record of handling multiple projects and initiatives of varying scope and delivering high quality results within contracted timelines.
  • Respect for, knowledge of, and skills to engage with people from different cultures and backgrounds.

Health New England


Springfield, MA
01144 USA



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