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Patient Safety and Risk Manager (Remote)

Health Care For the Homeless Inc
Baltimore, MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
**This is a hybrid position: At least 50% of position will be remote; the position will be required to report on-site upon request of their supervisor or the agency. General telework location must be within reasonable driving distance of our Baltimore-based offices**


The Patient Safety and Risk Manager works across the organization to ensure safe clinical operations and compliance with regulatory, accreditation and patient/client safety standards. This position supports maintenance of up- to-date agency policies and procedures (P&P) and accreditation preparation. They help to coordinate risk management, infection control and emergency preparedness programs. The Riskalso acts as the agency Infection Control Lead.

Key Role Responsibilities

  • Supervises the Compliance and Quality Specialist. Sets clear expectations, sets schedules, monitors outcomes, creates a culture of open communication and helps the team to solve complex problems through individual supervision.
  • Advances the culture of safety for clients and staff. This includes collaborating with all staff and leadership to develop and ensure a safe clinical environment through trainings, Policy and Procedure (P&P) development, standard operating practices, workflows, and plans. Assesses and ensures that systems and practices we develop are equitable and inclusive of staff and clients.
  • Conducts site visits, internal audits, tracers, table-top exercises, drills, and other compliance-related activities in partnership with clinical and practice operations staff to ensure a state of continuous readiness to maintain compliance with accrediting bodies and regulatory standards.
  • Coordinates the timely review and revision of agency P&P. Ensures P&P’s are accurate, reflect best practices when possible and meet mandatory requirements. Executes quality reviews of P&P to ensure consistency and clarity. Seeks staff input in P&P through multiple channels and ensures staff have easy access to P&P.
  • Administers the P&P and Incident Reporting system, ensuring version control and including troubleshooting end user issues.
  • Assists with risk management and patient safety initiatives including leading workgroups and engaging front line staff in risk management work.
  • Works with Human Resources to ensure appropriate compliance training, testing and documentation for staff at hire and on a routine basis for current staff. When necessary, tailors training plans based on staff job duties.
  • Assists with researching, interpreting and relaying complex compliance-related regulations and information in accord with the Senior Director of Quality Assurance and Chief Quality Officer to ensure agency awareness of relevant standards. Participates and assists in site visits with regulatory or accrediting bodies including the preparation and on-site activities.
  • Develops and implements all aspects of the infection control plan using CDC, TJC and OSHA guidelines. Supports directors and managers in complying with relevant regulatory and accrediting standards; provides resources and evaluation in achieving goals. Serves as Infection Control Lead for the agency and leads the Infection Control Committee.

Key Agency Responsibilities

In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment:

  • Models and reinforces the Health Care for the Homeless core values of dignity, authenticity, hope, justice, passion and balance
  • Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission
  • Performs other duties on an as-needed basis
  • Protects clients’ personal health information by maintaining compliance with HIPAA and other relevant health care related IT security regulations

Knowledge, Experience and Skills

Formal Education and Training

  • Bachelor’s degree required, preferred in Health Care Administration, Public Health, Nursing or Health Policy
  • Master’s degree in Health Care Administration, Nursing, Public Health or Health Policy preferred
  • Current Maryland State Nursing License required
  • Certificate in Infection Control (CIC) certification or ability to obtain CIC certification required within 12 months of hire.


  • Three years’ experience working with complex federal, state and local regulations related to health care required.
  • Two years of experience writing health care policies and procedures and creating trainings and curriculums.
  • One year of experience with infection prevention required.
  • Experience working with an incident reporting software system preferred.
  • Experience working in ambulatory care setting preferred.


  • Strong interpersonal, written and verbal communications skills
  • Builds rapport; takes a collaborative, flexible approach with both management and staff
  • Creates and delivers effective presentations and trainings
  • Ensures accountability and follow-through for self and others
  • Learns and adapts quickly; is self-reflective
  • Systems-thinker, sets clear goals, uses action plans and knows how to prioritize

Health Care for the Homeless is an equal opportunity employer and is committed to racial equity and inclusion. We make a particular effort to recruit and promote Black, Indigenous and People of Color (BIPOC) for open positions. BIPOC, LGBTQIA+ individuals, people with disabilities, and people with other marginalized identities are encouraged to apply.

Health Care For the Homeless Inc


Baltimore, MD
21202 USA


Finance and Insurance

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