The Stanford Advanced Wound Care Center offers a comprehensive, multidisciplinary approach to optimal chronic wound care, with an emphasis on limb preservation for patients at risk for limb loss. The facility, located at Stanford’s Redwood City Outpatient Center, includes two hyperbaric chambers for the treatment and management of complex wounds. Led by experts in vascular and plastic surgery, the Center coordinates care with other Stanford specialists in infectious disease, dermatology, orthopaedics, radiology, endocrinology, cardiology, nursing, physical therapy, nutrition and social work.
Clinic Manager, Outpatient Wound Care
Redwood City, California
Directs, manages, and coordinates the patient care, personnel, administrative, business, technical and
nursing operations of one or more outpatient medical clinics in collaboration with the Medical Director and top
management overseeing ambulatory care, including, but not limited to, day-to-day operations, clinic-specific
policies and procedures, marketing, customer/patient satisfaction, facilities, maintenance, procurement of
supplies and contact services, finance/budget, human resources, and planning and development; plans,
develops, implements and evaluates ambulatory health care services, programs and activities; and acts as
the clinic leader to ensure the goals and objectives. The Clinic Manager has the responsibility to collaborate
with clinic physicians and other health care providers to maintain and improve clinic services. The Clinic
Manager is not required to be an RN or other licensed health care provider; however, in those clinics where
the Clinic Manager is not an RN, an Assistant Clinic Manager-Clinical (or other representative of nursing
management) will manage and evaluate nursing staff with respect to their professional practice within the
scope of their licensure.
- Completes various special projects, which may require reviewing and analyzing information, identifying
problems, recommending solutions, and writing reports.
- Cultivates and provides exemplary customer service, assuring that customer service standards are
consistently met or exceeded; identifies opportunities to improve services and takes correction actions
accordingly; analyzes customer/patient complaints, concerns and suggestions and provides appropriate
follow-through, including prompt response to resolve any customer/patient complaints.
- Develops, recommends, implements and interprets new or revised policies, standards and procedures; monitors and enforces compliance.
- Ensures quality program management through compliance with federal, state and local regulations concerning health care and Joint Commission guidelines; continuously assesses care and services provided to meet or exceed the needs and expectations of patients/customers; identifies opportunities to improve quality of care; and assesses and improves key processes that directly affect patient services.
- Manages clinic facilities and environment, assuring via other support services, that the facility is maintained in a safe and clean manner and presents a professional environment at all times, and that clinic workstations and patient workflow are organized to assure optimal effectiveness and efficiencies; coordinates maintenance and repairs of clinic area, equipment and instruments; identifies clinic operational needs; manages appropriate level of equipment and supplies; coordinates and integrates intra/inter-department systems.
- Participates in the development of services by assuring that any new health care providers who join the staff are appropriately supported and oriented to the clinic; assures that growth opportunities are identified; markets and promotes new and existing programs and services to patients and the community; functions as clinic liaison, representing the clinic and hospital to local community and business groups and patients/customers.
- Plans and integrates clinic functions to support the hospital's priorities as regards goals and objectives and provides effective leadership, business acumen and vision to maintain and grow the clinic's services. Provides for fiscal program management by preparing and maintaining annual operating budget within prescribed parameters by monitoring income and expenses to ensure that budgetary targets are met; forecasts staffing, capital and operating budget needs in evaluating and reporting on the clinic(s)' market position, financial situation, space utilization, etc.; monitors performance of the plan, making adjustments as needed; prepares financial reports and projections; identifies opportunities to improve financial systems and services.
- Supervises and directs the work of professional and support staff to achieve optimum patient flow and cycle times appropriate for services; analyzes staffing mix and staff deployment to meet clinic needs; interviews and selects new employees; assures training and orientation for all new employees; monitors staff productivity; schedules work; coordinates reporting of payroll; establishes standards and evaluates performance; implements employee disciplinary process and responds to grievances as needed; assures employee competencies and long-term development through regular performance appraisals.
- Tracks the flow of medical records and patient information through the clinic.
Any combination of education and experience that would likely provide the required knowledge, skills and
abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's degree in a work-related discipline/field from an accredited college or university
Experience: Five (5) years of progressively responsible and directly related work experience
Preferred but not required: Bachelor of Science in Nursing (BSN) and active California Registered Nurse (RN) license
Knowledge, Skills, and Abilities
- Ability to contribute to health care policy formulation when working in partnership with a multidisciplinary team
- of health care providers
- Ability to delegate responsibly to others, activities according to ability, level of preparation, the standards of
- practice and regulatory guidelines
- Ability to develop programs and lead process improvement projects
- Ability to establish the strategic direction and business plans for a functional group
- Ability to initiate and implement change conducive to the improvement of the quality and safety of patient care
- Ability to provide leadership, influence others to meet patient needs and achieve shared goals, to effectively
- prioritize system resources to provide quality and valued patient care, promote cooperative behaviors, act as
- a role model, resource and mentor
- Ability to supervise, coach, mentor, train, and evaluate work results
- Ability to use information and keep abreast of developments in technology to communicate, manage
- knowledge, mitigate error, and support decision-making in patient care
- Knowledge of current theories, principles, practices, standards, emerging technologies, techniques and
- approaches in the nursing profession, and the health care system, and the responsibility and accountability
- for the outcome of practice
- Knowledge of laws, rules and regulations; standards and guidelines of certifying and accrediting bodies;
- hospital and department/unit standards, protocols, policies and procedures governing the provision of nursing
- care in the area of assignment
- Knowledge of principles and practices of organization, administration, fiscal and personnel management
- essential to the practice of nursing in the larger context of health care
- Knowledge of principles, practices and current trends in health care and hospital system organization and
- administration sufficient to provide clinical management, leadership, coordination, and operational direction
- for assigned areas of responsibility
Our Mission: To Care, To Educate, To Discover
Our Vision for the SHC Experience: Healing humanity through science and compassion, one patient at a time