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Business Development Manager (Hospitality)

Hay Creek Hotels
Waltham, MA
  • Expired: January 31, 2023. Applications are no longer accepted.
Job Description
The Mountain View Grand Resort & Spa in Whitefield, NH is seeking a Boston-based Business Development Manager to join our team.

In this role, the right candidate will primarily work remote from the Boston area, overseeing the Sales department and primarily work in the Boston area with some remote work, and willing to travel weekly onsite to meet with Sales team and clients.

About the Mountain View Grand Resort & Spa;

Located in the heart of New Hampshire's White Mountains, Mountain View Grand Resort & Spa is one of America's truly grand hotels. Newly managed by Hay Creek Hotels, the resort offers 141 guest rooms and suites, a first-class spa and wellness center, extensive wine cellar experience, and full-service Harvest Tavern restaurant, all overlooking beautiful Mount Washington and great White Mountains.

On-site resort activities include a well-manicured 9-hole golf course, axe-throwing, archery, disc golf course, extensive hiking and walking trails, indoor and outdoor pools, auditorium, family learning center, and the Mountain View Farm hosting llamas, goats, and a full garden to supply Harvest Tavern's farm-to-table efforts.

Mountain View Grand's extensive 20,000 sq. ft. of event space presents options for any occasion, with 14 different unique venues across the grounds including the 6K sq. ft. restored Crystal Ballroom with 360-degree sweeping picture window views of the mountains.

To learn more, visit us at and

Job Summary:
  • Proactively responsible to source group opportunitiesthroughout the New England region which fit into the predetermined parametersfor the resort.
  • This position is 100% proactive. The BD Manager produces leads for theon-property team, which further qualifies as needed and then attempts tocontract the business. The BD Managerassists in the process as necessary to help close the opportunity.
  • Attends weekly Sales meetings, either in-person or via videocall, with the on-site team.
  • Maintains the Sales system, Triple Seat,to support sales efforts and client documentation, and to ensure propertracking.
  • Develops, maintains, and implements quarterlystrategies and action plans to grow the market and generate group-related revenuesfor the resort.
  • Organizes client FAMs for the resort tofurther promote the property and help secure additional group business.
  • Analyzes sales statistics to understandthe resort's financials, to help identify areas which can be improved upon, andto set additional strategies to acquire group business.
  • Tracks results and trends regularly foraccurate forecasting.
  • Reinforces the culture of proactivesales throughout the resort.
  • Provides the necessary information forthe Director of Sales to assist in development of the budget.
  • Effectively controls all expenses forthis position and market to insure optimum operating profit.
  • Promotes high visibility of Hay Creek Hotels- MVG through involvement in industry associations and trade shows.
  • Responds to client inquiries within 24 hours,but preferably within 12 hours when possible.
  • Proactively performsall necessary sales duties to exceed established goals for the market.
  • When on property, addresses each andevery guest using the S.E.A.C. method, with a Smile, Eye contact, Acknowledgestheir presence in a timely manner with appropriate greeting, and a kindly Close.
  • Develops ideas and assists the Director ofSales and the Hay Creek marketing team as needed in the development of promotionalstrategies to further drive demand from the region.
  • Attends all scheduled meetings andtraining sessions.
  • Understands and practices all HCHsafety and security procedures, including Emergency Evacuation Procedures,Accident Reporting, Right to Know Law, Written Information Security Program,Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in theWorkplace Policy.
  • Complies with all Hotel and HCH timeand attendance policies.
  • Complies with all Hotel and HCHuniform, dress code, and appearance standards.
  • Time for this individual is spent primarily remotely throughoutthe region connecting with prospects and clients, and travels to Mountain ViewGrand approximately one to two times a month, or as necessary.

About Hay Creek Hotels;

Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to 'Delight & Surprise' our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location.

Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions' finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics.

Our Core Values and Beliefs;

We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, "I can, I am, I own," empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations.

Hay Creek offers an extensive benefit and incentive package, including;
  • Insurance benefits, including Company-funded Medical, Dental, and Vision
  • 25K in Company-paid Life Insurance for our Managers
  • Additional Life, Disability, Accident, Critical Illness, Health Flex Spending, and Dependent Care Flex Spending options
  • Competitive Salary/Wages with Merit and Cost of Living Adjustments and Annual Performance/Wage Reviews
  • Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
  • Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at any HCH Property
  • Additional Discounts through Working Advantage (Entertainment Tickets, Hotels, Local Activities, Sports Passes, etc.)
  • Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
  • Supportive, open-door policy work environment
  • Work Culture that is fun, energetic and motivating
  • Employee Recognition Program - 'Delight and Surprise Dollars'
  • Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

To learn more, visit us at

Experience and Skills
  • 5+ years of recent Hotel Sales and Marketing leadership experience.
  • Be willing to become the 'face' of the collection with our guests as well as in the local community
  • Proven ability to drive sales and motivate teams
  • Willing and able to travel to territory markets.
  • Willing and able to travel onsite bi-weekly.
  • Ability to focus on cost management, capable of working with finely tuned existing control models and forecasting. Proven ability to control costs pursuant to the annual operating budget.
  • Extremely comfortable with technology. Must have strong MS Office Suite experience and instinctive, quick-learning computer skills for the evolving systems we use.
  • Must have excellent verbal and written communication skills.
  • Ability to multitask, adapt to change, think quickly and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality
  • Must have flexibility with schedule to include evenings and weekends.
  • Subject to successful completion of background check/DMV check.

Hay Creek Hotels


Waltham, MA
02451 USA



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