LEAD HOST/HOSTESS (Up to $21 hourly!)

About our Company:

Located in Sherwood, just 17 miles from downtown Portland we are conveniently located right at the gateway of Willamette Valley wine country. Specializing in estate grown wines from our 45-acre property, we cater to our local community and offer tasting rooms with extended hours and breathtaking views. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment.

Summary:

The Tasting Room Host/Hostess will welcome and direct guests to our two tasting rooms in a quick and efficient manner while providing exceptional service.

You will be a great fit for this position if you have a friendly, outgoing and hospitable personality and enjoy meeting and greeting folks throughout the day, in a very busy and fast paced environment. The Host / Hostess is a support role to a sales position, therefore must have a service and sales mindset.

Schedule: Wednesday – Sunday

Hours: 12:00 PM – 8:00 PM

Compensation: $16.50 + Tips + Commission

Benefits:

• 2 paid holidays (Thanksgiving & Christmas)
• Vacation Time
• Medical + Vision Options
• Participation in OregonSaves

The Ideal Candidate:

• You are a naturally friendly and hospitable person.
• You like working in the great outdoors.
• You enjoy talking about wine, food, Oregon and Pinot Noir.
• You take pride in your work and helping members and guests.
• You work cooperatively with a team.

Essential Duties and Responsibilities:

• Key Holder Role: Close winery twice a week by turning off lights and setting alarm for winery.
• Eagerly welcome both wine club members and guests to the winery with a warm, hospitable smile.
• Check all visitors in and verify reservations and club membership.
• Assist and direct guests to their assigned table area and Servers.
• Maintain professional etiquette as set by the Hawks View Winery values and standards.
• Assist guests and members in making reservations or directing them to the appropriate outlet/manager for Wine Club or Tasting Room requests.
• Answer Host/Hostess Desk phone in a timely and professional manner as set by the Hawks View Winery values and standards.
• Reply cordially and in a timely manner to Reservation emails.
• Utilize point-of-sale system for in-person wine and merchandise sales.
• Work well under pressure when the winery is busy and handle multiple guests at a time.
• Complete all customer requests and assigned tasks efficiently.
• Know the daily calendar of events at the Winery, and confidently assist and direct guests arriving for various activities on property.
• Know the policies, procedures and promotions at the Winery and be able to articulate them to guests in a confidant yet friendly manner.
• Coordinate and communicate information to Tasting Room and Wine Club Managers regarding anything needed to ensure the guest’s satisfaction is exceeded.
• Assist servers with food running and beverage service during every shift.
• Perform any other tasks as requested by the Tasting Room Manager or Tasting Room Lead including light cleaning, stocking, etc. in support of the tasting room experience.
• Engage all guests to ensure they are happy with their visit, thank and invite them to return.
• Handle and resolve any customer discrepancies or issues that may arise in a calm manner.
• Promote and sell our Wine Club membership benefits to potential candidates.
• Understand and adhere to current environmental and safety practices set by the winery.
• Balance the cash drawers and dropping the cash at the end of the night.

Knowledge, Skills and Abilities:

• Must be 21 and over.
• Must have mostly open availability Wednesday – Sunday and be available to work weekends and holidays.
• Must be able to work special events (i.e., barrel tastings, wine club pick up parties, etc.)
• Positive attitude, good conversational skills, and overall happy demeanor.
• Able to handle money and operate a point-of-sale system.
• Able to stand for long periods of time and lift/move 40+ lbs.
• Fluent in English.
• Able to engage guests in a clear and professional manner.
• Be willing and able to work well under pressure and in a high paced work environment.
• Ability to multitask while staying organized.
• Experience with wine, retail, and/or hospitality desirable but not essential.
• High School diploma or equivalent preferred.