Manager of Volunteer Services
Hawaiian Humane Society Honolulu, HI
- Expired: November 21, 2020. Applications are no longer accepted.
PRIMARY PURPOSE: The Manager of Volunteer Services will oversee the recruitment and retention of Hawaiian Humane Society volunteers and develop volunteer programming to meet the needs of various areas within the Society. Key functions of the position include implementing volunteer recruitment campaigns and retention programs to ensure each program is able to meet its volunteer requirements, collaborating within the organization to develop new opportunities, and addressing performance support issues with volunteers and staff leaders.Reports To: Director of Human ResourcesSupervises: Volunteer Services Coordinator and volunteers.ESSENTIAL DUTIES/FUNCTIONS: Program Leadership, Assessment & Development. Researches and shares best practices and stays abreast of volunteer trends.
Serves as an advocate for volunteers and for the organization by analyzing and evaluating all aspects of the volunteer program and recommends improvements to the organization and individual department... supervisors. Volunteer Recruitment & Retention.
Responsible for expanding the number and variety of volunteers with increased length in service through relationship building and ensuring quality training and supervision. Develops an annual recruitment program that includes outreach to civic, business and other groups. Responds to inquiries about volunteer opportunities.
Department Support & Collaboration. Trains staff on best practices of volunteer management including effective utilization, training and retention of volunteers. Coordination and consultation with key Hawaiian Humane staff in order to create proper onboarding protocol per department.
Orientation. Responsible for each volunteer's orientation to the Society including introduction to the organization, general orientation, coordination of specialized training, and facilitation of ongoing training as needed. Placement & Scheduling.
Matches volunteer interests and skills with appropriate department by staying abreast of specific skills and needs of each department. Partners with department supervisors for recruitment of volunteer trainings, monitoring class counts and strives to maximize attendance. Works with volunteer supervisors to develop scheduling and onboarding best practices for volunteer support for each department to maintain and own.
Volunteer Recognition. Develops and implements on-going recognition and enrichment activities for volunteers that may include educational events, large-scale events and organization/department-level appreciation. People Care/ Customer Service & Relationship Management.
Responsible for resolving issues that volunteers may encounter. Works directly with the volunteer and appropriate staff member(s) to determine the cause of the issue and resolve the situation. Sets expectations of policies and best practices for staff and volunteers and follows up with volunteers and staff regarding any previous issues.
Administration & Reporting. Prepares monthly statistical reports including tracking of volunteer hours, and additional reports as needed. Includes managing and analyzing volunteer data.
Maintains a database of volunteers (i.e. schedules, hours, contact info including email addresses). Professional Development.
Expands knowledge pertinent to the role by seeking professional development opportunities regarding trends and best practices in the volunteer program management field including development and training of staff volunteer leaders.OTHER DUTIES/FUNCTIONS: Contributes ideas for internal, external improvements to the organization. Serves as team builder and fundraiser for Hawaiian Humane's various initiatives. Other duties as assigned.JOB CONDITIONS: Work Environment: Indoor in an air conditioned office environment and occasional work outdoors.
Equipment Use: PC, all standard office equipment. Hours: Schedule to be determined based on need. Must be available some evenings and weekends.MENTAL, PHYSICAL & COMMUNICATION DEMANDS: Must have strong mediation skill