Foster Care Assistant
Hawaiian Humane Society Honolulu, HI
- Expired: October 29, 2020. Applications are no longer accepted.
PRIMARY PURPOSE: Responsible for coordinating and managing temporary in-home care for sick, injured, or young animals that need more attention before placement in adoptions as well as other foster programs set up to assist the community
Reports To: Foster Care Manager
Shelter Foster Care. Coordinate and manage temporary in-home care for sick, injured, or young animals that need more attention or socialization before placement in adoptions. Work directly with shelter staff and veterinarians to determine appropriate placement and care for foster animals. In-person interaction with foster volunteers including releasing animals into their care and assisting with checkup appointments as needed.
Training. Assist with coordinating, scheduling and leading foster care training sessions. Screen volunteers and match applicants with program needs. Supervise, assign, train and evaluate work of volunteers.
Personal, Program and Organizational Improvements. Compiles data, prepares reports on Foster Care Program and recommends changes to improve program. Continues to educate oneself concerning animal care, animal welfare, and volunteer supervision. Improve or update current procedures as needed according to the Society's policies.
Interdepartmental Communications. Participates in meetings with other members of the department and shares ideas and suggestions designed to improve the foster care programs and the organization as a whole.
Statistical and Financial Management. Logs daily activity and prepares monthly statistical reports as directed. Assists in managing inventory and securing equipment and supplies for use in department while conforming to approved budget.
People and Animal Care. Provides excellent customer care to both internal and external stakeholders. Is compassionate when interacting with the public either in person or on the phone. Answers questions from the public and volunteers concerning the foster care program and/or foster care animals in a timely, professional and courteous manner. Treats all animals safely, humanely, and with compassion. Treats all people with compassion and respect.
- Other Duties as Assigned. Performs other duties as assigned to ensure a positive public image and to enhance the operation of the organization and improve the quality of life for animals. May include organization-wide support as needed such as but not limited to participation in events, serving as spokesperson, fundraising, covering other operational departments, and Society's role as a first responder to disasters.
- Work Environment: Outdoors in all types of weather; indoors under regular kennel and office conditions.
- Equipment Use: Leash/rope, water hose with spray gun, animal handling equipment, commercial cleaning fluid, phone system, copier, fax, calculator, and computer.
- Hours: Based on operational requirements. Must be available to work 40 hours a week, as needed, any 7 days of the week, weekends and holidays.
MENTAL, PHYSICAL AND COMMUNICATION DEMANDS:
- Must have passion and concern for both animals and people.
- Must have strong mediation skills and exercise compassion, patience and tact when dealing with difficult or emotional situations. Requires working with people and animals in a pleasant, courteous and professional manner.
- Must have excellent people management skills, have a good rapport with members of the internal and external community.
- Requires ability to supervise, delegate, train, and evaluate volunteers.
- Must be able to communicate effectively, both verbally and written, when giving presentations, training and supervision.
- Requires interpreting and integrating written materials from other staff and department reports, animal welfare periodicals, and other regulatory agencies, and developing, recommending, and implementing changes into the Society's procedures.
- Requires the ability to work independently with limited supervision. Must be self-motivated.
- Requires alertness and attention to detail in handling of animals.
- Must communicate clearly while talking to individual people either in person on the telephone or over the intercom system.
- Ability to handle telephone operation and etiquette.
- Must be able to lift up to 50 lbs. with or without reasonable accommodation.
- Must have no limitations to prevent handling or working with animals.
- Must be detail-oriented with excellent organizational and analytical skills.
- Skills/Knowledge: Computer literacy and knowledge of programs such as Microsoft Office. Ability to use data base style computer programs. Customer care skills including telephone operation and etiquette.Clear and legible writing skills. Knowledge of computer input functions and report writing. Ability to work under pressure and without direct supervision. Ability to collaborate and work well with other team members. Must agree with and be committed to Hawaiian Humane Society goals, objectives and programs.
- Education/Training: High school diploma required.
- Experience: Experience working with animals will be beneficial to this position. Supervisory experience with employees or volunteers preferred.
The above information on this job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.