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Patient and Client Service Representative

Hawaii Pathologists' Laboratory Honolulu, HI
  • Expired: over a month ago. Applications are no longer accepted.

Hawaii Pathologists' Laboratory is searching for a Patient and Client Service Representative to join the team!

HPL General Guidelines

  • Supports the needs of HPL in daily order of business
  • Conducts HPL’s business affairs according to its Mission, Vision, and Values
  • Strives to perform position in line with HPL’s compliance guidelines and requirements
  • Maintains the highest standards of professionalism in representing HPL
  • Performs overall with balance between quality and quantity of work

Departmental Goals and Guidelines: Patient and Client Services

  • Contributes as a team member to administrative needs of HPL and supporting the Billing Service and leaders or owners of HPL under assigned duties.
  • Provides exemplary patient and client services by adhering to the Vision, Mission & Values of the company

Position Specific Goals and Guidelines: PCSR Duties

  • Primarily assist patients who call HPL regarding questions about EOBs and/or statements.
  • Secure necessary information to correct and/or rebill unpaid claims as needed.
  • Complete AR/Aging project as assigned for specific non-payment issues..
  • Contact clients as needed to secure updated demographic or insurance information.
  • Initially and temporarily assist in working down Telcor AR.
  • Provide back-up in scanning process.
  • Other projects as assigned.


  • 401K
  • Medical, Dental, and Vision Insurance

Hawaii Pathologists' Laboratory

Why Work Here?

Friendly work environment, amazing clients, and great opportunity for professional growth!

Hawai'i Pathologists' Laboratory (HPL) is one of the leading providers of Anatomic Pathology and Cytopathology services in Hawai'i and the Pacific basin. Our headquarters is located at The Queen's Medical Center, Honolulu, Hawai'i. HPL's core area of expertise lies in the diagnostic interpretation of a wide range of specimens including Bone Marrows, Surgical Resections, Biopsies and Cytologic Preparations. Our main client groups include individual physicians and hospitals.


702 S. Beretania St. Suite B100
Honolulu, HI