APPLICATIONS SUPPORT ENGINEER 1

Hawaii Mainland Administrators, LLC is a privately held, national Healthcare company which provides a broad range of development, management and information services. Full time employment has career growth opportunities, life insurance, paid Holidays, PTO and many more great benefits.

Hawaii Mainland Administrators, LLC ( HMA, LLC ) is seeking a full time Applications Support Engineer I for our Tempe, AZ location.

Hourly position with 401(k), paid Holidays and excellent company paid benefits. EOE Submit resume and wage requirements to [employment@hmatpa.com] or fax to 866-293-9670.

Summary: The Application Support Engineer I provides information technology operational support for other departments, clients, and vendors. This support includes the daily administration and management of system alerting, monitoring, triage, and maintenance to assure application availability, response, and the timely resolution of systems incidents. In addition, this position provides pre-production quality control of Precis, File Transfer, Portal, and Data Warehouse Reporting.

The Application Support Engineer I is tasked with learning the established departmental processes and suggesting improvements to current practices.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Applications Support
•Collaborates with IT Development team members to troubleshoot issues and resolve the issue.
•Maintains an accurate, up to date issue log to provide status updates and resolutions for all reported issues.
•Participate in analysis and troubleshooting of problem definitions within business processes to define functional requirements and technical specifications.
•Utilizing product knowledge, serves as a primary line of support for Internal and External users of applications and reports.
•Identify process gaps and create appropriate documentation to assist with training and issue resolution.
•Accurately utilizes company's methodology and documentation tools.
•Utilizes all tools, including web-based applications and SQL queries, to determine the root cause of user reported issues.
•On-Call Support: Participates in after-hours on-call support rotation. Escalates issues per policy to higher tier support resources and management as necessary.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree or equivalent combination of education and experience; at least 2 - 5+ years' related experience in the job duties listed. Healthcare-related industry experience is a plus. Previous Technical telephone support experience. Previous experience in a Quality Assurance environment. Proven knowledge of SQL queries desired.

Computer Skills:

To perform this job successfully, an individual must have a solid working knowledge of networking concepts, the IT industry knowledge, database software, development software and internet software. Strong proficiency with MS Office / Word, PowerPoint, Excel, Visio and Outlook to create complex documents, manage schedules, and analyze data. Working knowledge of key business applications such as Transact-SQL (TSQL), and, FTP.