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Customer Service Representative

Hatteras Tinton Falls, NJ
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

SUMMARY
The customer service representative will provide information to customers in response to inquiries about products and services, in addition to assisting individuals interested in opening accounts. The customer service representative will receive, document and resolve customer complaints.


ESSENTIAL DUTIES AND RESPONSIBILITIES
• Communicate effectively with customers, sales representative and manufacturing concerning customer requirements.
• Understand, document and communicate customer requirements and specifications including quantity, quality, schedule and delivery and any others of importance to the customer.
• Enter estimate requests and send pricing to customers as requested by Sales.
• Interact with Scheduling and Shipping on delivery requirements.
• Inspect, verify and document incoming customer material to assure conformance to planned requirements.
• Communicate with Production and customer if received material does not conform to planned requirements.
• Communicate manufacturing and scheduling limitations to customers.
• Document all communications with customers, sales representatives and manufacturing personnel regarding changes to job requirements.
• Prepare LIVE PROOFS for all projects as per customer instructions/specs
• Prepare mailing weight samples and provide spec sheet to mailing per the customers specs
• Communicating all schedule, material, quality and delivery information to the customer within 4 hours of receiving such information from Production, Scheduling or manufacturing.
• Maintain a professional demeanor in the face of any and all pressure.
• Deal with difficult customer situations and complaints successfully.
• Determining and fulfilling customer requirements not stated in contract requirements or job specifications.

REQUIRED EDUCATION/EXPERIENCE
• Bachelor’s degree or equivalent work experience
• Excellent verbal and written communication skills a must
• Knowledgeable about various printing methods and print stock materials a plus.
• Demonstrated ability to track multiple projects at once and switch from one activity to another as the situation requires.
• Strong attention to detail.
• Strong computer skills (MS Excel, Word).
• Pharmaceutical printing experience a plus.

EEO STATEMENT

Hatteras is an Equal Opportunity Employer. Hatteras does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Hatteras

Hatteras is a full-service creative production and printing company. We focus on using a collaborative approach to identify challenges, devise a solution, and execute a plan of action. From concept to creation, Hatteras provides solutions for any creative, printing, or distribution need. All under one roof. We work with Fortune 500 companies throughout the world such as Armani Exchange, Clarins, Merck, J. Crew, Moet Hennessy USA, Anheuser Busch, and many others. Our ability to provide graphic communication solutions across a broad range of media outlets allows us to be your one stop for all of your graphic communication needs. Customers entrust us with their brand; we take great pride in upholding its integrity. The superior quality and service that we provide is due to our employees and their total commitment to satisfying the needs of our customers. This, coupled with our state-of-the-art facilities, makes Hatteras an industry leader. A career at Hatteras is an opportunity to become part of our ambition, diversity, and culture and to have a chance to learn from, work with, and grow professionally among people who are leaders in their fields. We are always looking for creative, bright, and hard-working individuals to join the Hatteras team!

Address

Tinton Falls, NJ
USA

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