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Director, Aftermarket Sales and Service, North America

Harsco Rail
Charlotte, NC
  • Posted: over a month ago
  • Full-Time
Job Description
Company Description

Harsco is recognized for technical leadership and worldwide experience in virtually all major aspects of railway track maintenance.  We enable railroads to operate at peak efficiency over smooth, precisely aligned track that increases railway safety while reducing fuel consumption and other key operating costs. Our broad array of equipment and services support every type of railway operator, from major national and international railway systems, to short lines and high-speed urban transit networks.

Job Description

We have a very exciting opportunity for an experienced, entrepreneurial Aftermarket Director to join our team. You will lead the strategic aftermarket sales and service team for the NOAM region in our Harsco Rail division. This role is vital to our growth strategy for the Harsco Rail aftermarket business.

You will be responsible for strategy, cross-functional team leadership (internal and supplier), channel partner management, day-to-day management of sales and service personnel, and operation oversight pertaining to aftermarket. In addition, you will be fully responsible for – and accountable to – meeting or exceeding Harsco Rail’s revenue growth targets, maintaining or growing market share and expanding margin.

We are seeking a high-energy, results driven professional capable of articulating a strategic vision and executing that vision to deliver business results.  You will have excellent communication and executive presence and be seeking an opportunity to grow and develop with a global diversified industrial company.

•    Regular communication (verbal and written) with our internal and external customers
•    Development of the aftermarket product line strategy and participate in strategy planning sessions based on market requirements and Harsco profit expectations
•    Manage regular reports for customers to meet KPI’s (bookings, shipments, open orders, cost variance, backlog, on-time delivery)
•    Ensure warranty, RMA’s and customer returns are being completed in a timely manner
•    Enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction by handling customer complaints immediately and according to the Company’s guidelines 
•    Coordinates a prompt, efficient, and timely flow of paperwork
•    Work closely with all functions in the organization to set, communicate, and execute on product plans.  This includes individuals from Product Management, Shipping, Finance, Manufacturing, Sourcing, Human Resources, Sales, Management, and Engineering
•    Assist in developing a forecast of repair parts for customers
•    Travel to customer sites as required for presentations and customer relations regarding Harsco Rail’s Aftermarket
•    Recommend improvements in labor utilization, BOM’s, capacity requirements planning, shop floor material tracking, outside processing tracking, MRP accuracy and routings
•    Interview and hire staff alone with overseeing staff training
•    Set and manage departmental budget requirements
•    Manage, lead, motivate and coach Sales and Service Representatives to maximize their potential


•    Ten (10) years related experience and/or training. 
•    Strong ERP (BAAN) system knowledge. 
•    Good communication and problem-solving skills required.
•    Ability to effectively coach others
•    Understanding and working knowledge of Lean principles
•    Knowledgeable in Microsoft Office tools: Word, Excel, and PowerPoint
•    Ability to develop specific goals and plans to prioritize, organize, and accomplish your work and your departments’
•    Able to establish and maintaining interpersonal relationships and to develop and build teams
•    Ability to read, analyze, and interpret technical data
•    Ability to write in a clear and concise manner
•    Ability to effectively present information and respond to questions

•    Four (4) year degree in Business or Engineering
•    Minimum five (5) years of related experience in heavy equipment parts sales
•    Minimum three (3) years of related experience in a supervision role
•    Prior railroad industry experience a plus
•    Demonstrated capability to set and achieve aggressive targets with examples of creative ideas to grow the top and bottom line of a business

Additional Information

We offer competitive benefits, including health insurance, life insurance and disability plans, as well as a 401k with company matching.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

Harsco Rail


Charlotte, NC



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