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Customer Service Representative (Caesars Rewards)

Harrah's Resort Southern California Escondido, CA
  • Posted: over a month ago
  • $14 to $15 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Job Summary:

The Caesars Rewards Representative is responsible for enthusiastically promoting all aspects of the Total Rewards program and its benefits, including the Total Rewards VISA card. Representatives will welcome and greet guests at the Total Rewards Center and the Bus Center creating an atmosphere of fun and excitement. Representatives will also provide guests with information about promotions and events, and be familiar with and have the ability to “suggest” various property venues, amenities and activities.

Essential Job Functions:

  • Welcome and greet guests at the Rewards Center and the Bus Center
  • Maintain sufficient knowledge to effectively and enthusiastically promote all aspects of the Total Rewards Program and its benefits
  • Offer and promote the Rewards VISA card and successfully meet the minimum established monthly goals for VISA acquisition
  • Provide accurate information to guests regarding on property promotions & events and direct marketing offers
  • “Suggest” and recommend to the guests various venues, outlets and amenities to enhance the guest’s experience while on property
  • Use BASE service standards and create fun and excitement while interacting with guests
  • Be able to maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome
  • Be able to take direction and coaching from Supervisors and Leads in an upbeat and positive manner
  • Embrace the changes that are routinely made in a marketing program that continues to evolve and grow
  • Comply with all Rewards Department policy & procedure and Rewards Brand Standards
  • Maintain data integrity and confidentiality when working with guest accounts
  • Comply with all Internal Control policies and procedures
  • Comply with all state, federal and tribal regulatory policies and procedures

Harrah's Resort Southern California

Why Work Here?

Join us in our battle against boredom! Creativity, innovation and inspiration welcome.

At Harrah’s, playtime is never over. It keeps on going. Harrah’s offers a fun gaming atmosphere, world-class entertainment and warm, welcoming room accommodations. In a setting that’s friendly, lighthearted and exciting, Harrah’s invites you to come out and play.

Address

777 Harrahs Rincon Way, Valley Center CA 92082
Escondido, CA
USA

Website

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