JOB TITLE: STORE MANAGER REPORTS TO: DISTRICT MANAGER
Store Manager Summary
To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can by supervising the store and leaving the customer so satisfied that no competitor is an acceptable alternative.
Store Manager: What I Do, How I Do It, and Why I do it
As a Store Manager, this is what I do:
Store Operations – I direct and am responsible for whole store operations including department readiness, staffing, supervision, marketing plan execution, price maintenance, policies and procedures, inventory preparation, department financial goals and objectives, department cleanliness, and safe use of equipment and tools.
Replenishment & Inventory Procedures –I direct and am responsible for replenishment and inventory processes including ordering, replenishment, receiving, invoicing and accounting, back stock, reclamation and returns, damages and reworks, supply use and inventory preparation.
Merchandising & Sales Floor Standards – I direct and am responsible for merchandising and sales floor standards including proper stocking, rotation, signing, setting and maintaining displays, sampling and overall department procedures.
Fresh Food Preparation & Production – I direct and am responsible for fresh food preparation and production including maintaining food safety standards, food preparation and production requirements and maintaining service counters.
Front End Operations – I direct and am responsible for front end operations by ensuring the daily schedule is being followed, and front end management is monitoring the flow of customers, opening registers as applicable, managing breaks and lunches, appropriately using supplies and following closing procedures.
Risk Management/Avoidance – I set strategy and am responsible for my store’s execution of all employee, customer and equipment safety programs, standards and training requirements. I proactively manage and monitor my facilities potential risk liability and take immediate action to avoid any negative consequences that may occur at this location and/or the company.
Adaptability – I am able to adjust myself readily to different conditions. I demonstrate flexibility in the workplace and remain comfortable with change and transition.
Coaching/Mentoring – I am a people builder by bringing out the best in people. I recognize and try to unleash the full potential of others by providing the needed resources, coaching, experiences, and other support. I provide others the opportunity to take risk and learn from their mistakes. My actions show that I believe that people development is second only to good financial results.
Conflict Resolution – I facilitate the resolution of conflict between others under my supervision. I seek to understand others’ viewpoints and effectively balance the competing priorities of different parties. I gain agreement between myself, others, and third parties.
Problem Solving – I clearly define issues upfront and then use critical thinking skills and logic to effectively maintain answers to questions through a conscious and organized manner.
Providing Direction – I set clearly defined direction and establish clear priorities. I ensure roles within the team are clear and that individuals know what is expected of them. I clearly assign responsibilities for tasks and decisions.
Safety/Quality Orientation – I consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.
As a Store Manager, this is how I do it:
Building Relationships – I successfully initiate, develop, and foster relationships with others. I take a personal interest in the interests and ideas of others and treat others fairly, respectfully, and sincerely. I empathize with the emotions of others and consider things from other people’s perspectives.
Conscientiousness – I demonstrate responsible behavior, thoroughness of work, and dependability. I consistently demonstrate compliance with Harps’ policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned.
Superior Customer Service/Hospitality – I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I actively look for ways to help others by following our SMILE Program guidelines.
Integrity – I demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics. I am an honest person.
Modeling Cultural Values – I act consistently in accordance with values that are consistent with those of the organization. I model high standards of behavior for others through personal actions and commitment to the organization.
Professionalism – I hold myself accountable by demonstrating a “no excuses” approach to my own attitude, performance, and results. I work in the best interest of Harps even when it involves putting individual needs aside.
Showing Drive & Taking Action – I act on my own initiative without being prompted. I handle problems with minimal guidance. I make things happen and take action quickly.
As a Store Manager, this is why I do it:
Customer Focus – I anticipate and recognize customer needs and remain dedicated exceeding customer expectations. I use customer information to improve products and services. I continually strive to improve customer satisfaction.
Respecting Others/Citizenship – I encourage an atmosphere of teamwork by my own actions. I support others, facilitate their work, and defend them when appropriate. I encourage cooperation and trust within a group. I show a high concern for the rights, values, and worth of others. I treat others fairly and consistently. I give appropriate attention toward the concerns expressed by others by empathizing with their emotions and considering things from their perspective.
Supporting Harps’ Mission Statement – With respect and support from my peers and supervisors, I strive daily to exceed my customers’ expectations in an effort to support the Harps’ Mission Statement – “Our mission is to provide the best overall value to our customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness.”
Bachelor’s degree or equivalent experience required
Extensive supermarket operational experience
Proven leadership skills
Knowledge in departmental processes and financial management practices in the retail supermarket industry
Must have a strong knowledge base in supermarket retail and core business practices that affect retail supermarket operations
Creates an environment that seeks innovation, fresh new ideas and perspectives that create value and produce financial results
Must possess the ability to accomplish a win/win result in all negotiation processes entered
Must possess the ability to be forward thinking and have global perspective, while delivering financial results with all initiatives
Must possess excellent written and verbal communication skills to develop and maintain effective business relationships internally and externally
Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 25 pounds without assistance
Frequently reaches overhead and below the knee, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight. Occasionally required to climb and/or crawl.
Occasional repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning
Stands and/or walks frequently throughout shift
Visually locates merchandise and other objects, at near and/or far distances, as well as verifies information, often in small print
May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity
May be exposed to cleaning solvents or other chemicals
May be exposed to latex, eggs, nuts soy and wheat
Employment at Harps may be contingent upon completion and our evaluation of a PEP survey, RMAI assessment, Wonderlic assessment, personality assessment, drug screen, employment reference check, credit check and criminal background check.