JOB TITLE: STORE MANAGER DEVELOPMENT PROGRAM REPORTS TO: DISTRICT MANAGER AND VPHR
Store Manager Trainee Summary
To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can by learning the operations of the store and leaving the customer so satisfied that no competitor is an acceptable alternative.
Store Manager Trainee: What I Do, How I Do It, and Why I do it
As a Store Manager Trainee, this is what I do:
Store Operations - The sole purpose of a trainee of learning the operations and developing skills to become a store manager. Before you can manage a store, you need to know its functions. This program can take from six months to a year. Often, once you know the store, you shift into more active leadership in decision-making and employee management. A trainee usually takes on duties, with store manager oversight, including scheduling, application review and interviewing, new employee training, inventory control, merchandising, employee supervision and evaluation, and various types of record-keeping. During this process, the store manager offers feedback and coaching and the trainee normally has similar authority as the store manager.
The trainee must spend time in every department in the store and shadow the manager of the each department. Companies invest a lot of time and money in a formal management trainee program. The end game is usually a transition from a trainee to a store manager position. In many cases, you will move from store to store to learn from different managers..
As a Store Manager Trainee, this is how I do it:
Building Relationships – I successfully initiate, develop, and foster relationships with others. I take a personal interest in the interests and ideas of others and treat others fairly, respectfully, and sincerely. I empathize with the emotions of others and consider things from other people’s perspectives.
Conscientiousness – I demonstrate responsible behavior, thoroughness of work, and dependability. I consistently demonstrate compliance with Harps’ policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned.
Superior Customer Service/Hospitality – I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I actively look for ways to help others by following our SMILE Program guidelines.
Integrity – I demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics. I am an honest person.
Modeling Cultural Values – I act consistently in accordance with values that are consistent with those of the organization. I model high standards of behavior for others through personal actions and commitment to the organization.
Professionalism – I hold myself accountable by demonstrating a “no excuses” approach to my own attitude, performance, and results. I work in the best interest of Harps even when it involves putting individual needs aside.
Showing Drive & Taking Action – I act on my own initiative without being prompted. I handle problems with minimal guidance. I make things happen and take action quickly.
As a Store Manager Trainee, this is why I do it:
Customer Focus – I anticipate and recognize customer needs and remain dedicated exceeding customer expectations. I use customer information to improve products and services. I continually strive to improve customer satisfaction.
Respecting Others/Citizenship – I encourage an atmosphere of teamwork by my own actions. I support others, facilitate their work, and defend them when appropriate. I encourage cooperation and trust within a group. I show a high concern for the rights, values, and worth of others. I treat others fairly and consistently. I give appropriate attention toward the concerns expressed by others by empathizing with their emotions and considering things from their perspective.
Supporting Harps’ Mission Statement – With respect and support from my peers and supervisors, I strive daily to exceed my customers’ expectations in an effort to support the Harps’ Mission Statement – “Our mission is to provide the best overall value to our customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness.”
Bachelor’s degree or equivalent experience required
Proven leadership skills
Knowledge in departmental processes and financial management practices in the retail supermarket industry
Must have a strong knowledge base in supermarket retail and core business practices that affect retail supermarket operations
Creates an environment that seeks innovation, fresh new ideas and perspectives that create value and produce financial results
Must possess the ability to accomplish a win/win result in all negotiation processes entered
Must possess the ability to be forward thinking and have global perspective, while delivering financial results with all initiatives
Must possess excellent written and verbal communication skills to develop and maintain effective business relationships internally and externally
Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 25 pounds without assistance
Frequently reaches overhead and below the knee, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight. Occasionally required to climb and/or crawl.
Occasional repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning
Stands and/or walks frequently throughout shift
Visually locates merchandise and other objects, at near and/or far distances, as well as verifies information, often in small print
May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity
May be exposed to cleaning solvents or other chemicals
May be exposed to latex, eggs, nuts soy and wheat
Employment at Harps may be contingent upon completion and our evaluation of a PEP survey, RMAI assessment, Wonderlic assessment, personality assessment, drug screen, employment reference check, credit check and criminal background check.