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Manager, Client Services

Harmony Healthcare Tampa, FL
  • Expired: over a month ago. Applications are no longer accepted.

Job Description – Manager, Client Services

Be treated and paid the way you deserve.

Now is an exciting time to join Harmony Healthcare as we continue to grow and enhance our presence in the healthcare space. As an employee for Harmony, you’ll have the opportunity to make an impact on making healthcare smarter while developing your own personal career growth.

We are currently seeking a Manager, Client Services to join our Harmony team focused on large enterprise projects.

The primary responsibility of the Manager, Client Services is to inspire growth individually and collectively. This individual will be responsible for leading a team of five Client Services Managers who are tasked with oversight of large & strategic projects for Harmony Healthcare. This position requires a dynamic person that can multi-task, delegate, and manage employees.

Key Duties and Responsibilities:

· Collaborate and help drive weekly project goals with each Client Services Manager (CSM)

o Help ensure CSM’s communication of timely updates and expectations between all assignment stakeholders including client contacts, internal recruiters, operations, travel and accounting departments

o Assist CSM’s with meeting and presentation of Project Deliverables & KPI’s

· Drive individuals & team to achieve monthly metrics through accountability

· Develop Culture:

o Oversight of ensuring any potential conflicts or project issues are dealt with in real time

o Ensure CSM team adherence to internal operational policies and procedures

o Lead daily huddles to establish goals and accountabilities

o Develop and perform desk audits

· Track project statuses and sales pipelines

· Consistently audit Bullhorn and maintain accuracy of database

o Review & approve Offer Letters & Contracts

o Drive timely approvals for weekly timecards

· Manage the organizations key internal operational processes for tracking project performance

· Promote the meeting of best practices & hold accountabilities for proper presentation of potential job orders & packet submissions

o Role play through packets to ensure confident delivery of information and ideas for successful delivery

· Drive Sales:

· Develop unique call plans for driving business by uncovering new human capital opportunities within existing healthcare client relationships

· Focus on major client development when outbound

· Review leads and distribute to team with guidance and advice when possible

· Review and Distribute Job Ads

· Serve as second chair on scheduled sales calls with Client Solutions team

· Review and help drive CSM’s sales pipelines

· Work with CSM’s to develop recruitment plans for open and potential internal job orders

· Active listening to daily calls

· Coordinate Modality growth through competition and accountability

Management of Senior Coding Quality Auditor:

· Monitor and address weekly Project Tracking sheet and Audit Tracking sheet

o This covers certain items such as internal audits, testing, education with coders, special projects, etc.

· Responsibilities for Senior Coding Quality Auditor also include:

· Random spot checks on consultant logs

· Random audits for applicable clients


· Work with Manager, Recruitment Solutions to establish monthly revenue goals and projections

· Be the #1 critic for all recruiter activations & submittals

· Lift high performers through public recognition

· Assist back office with client issues concerning Accounts Receivable & other approvals

· Oversee AE’s with internal compliance audits to ensure spend control and effectiveness

· Plan for and attend weekly leadership Meeting

· Teach & assist AE’s and CSM’s with building client presentations/proposals & RFPs

Harmony Healthcare

Why Work Here?

Awesome Leadership, Growth Opportunities, Self Empowerment, Great Environment

Harmony Healthcare LLC, an Inc. 500 Company with over 500 employees, is a leading provider of healthcare Revenue Cycle Management (RCM) strategies and workforce solutions, with expertise in improving clinical and financial outcomes. Harmony provides interim staffing, project management, consulting, direct to hire, outsourcing and international solutions representing proven industry leading subject matter experts. Harmony has helped a number of healthcare organizations use their size and need to comprehensively approach their revenue cycle challenges achieving better patient care, return on investment and organizational effectiveness. Harmony Healthcare interim services offers expert knowledge and solutions in: • Interim Revenue Cycle Professionals • Audit and Validation Review • Inpatient and Outpatient Clinical Documentation Improvement (CDI) Programs • Revenue Cycle Management, HIM and CDI Global Review and Implementation • Revenue Cycle and HIM Departmental Outsourcing and International Solutions • Harmony Healthcare Government Services GSA number GS-23F-031BA Harmony Consulting Solutions (HCS) implements project management-based solutions for healthcare facilities, delivering specific and measurable value through improving the quality of patient care, revenue enhancements and cost savings. HCS will provide leadership in key areas including Revenue Cycle Management performance improvement, data analytics, clinical documentation improvement, reimbursement optimization, and TeleExpert services for coding and documentation. We offer the most comprehensive, diverse network of high acuity knowledgeable Revenue Cycle professionals available in the industry.


2909 W Bay to Bay Blvd. Tampa Fl 33629
Tampa, FL