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Entry Level Customer Service and Sales Assistant **Hiring Now**

Harmon Consulting New York, NY

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

*This Role is not Remote*

http://welcometobold.com

 

While encouraging brand awareness, you will be able to interact regularly with our customer base to grow our clients' presence in the New York area!

 

ABOUT OUR TEAM:

BOLD is known for our amazing relationships -- between both our team members and our customers alike. We believe that self-expression shouldn’t end at the office, so everyone is encouraged to be themselves and create fun every day. Successful BOLD team members will step up to the plate and work in an encouraging and exciting environment daily!

We are looking to grow our team: You will build relationships with our clients and customers while delighting them with our quality approach to customer service. You’ll get to know our products and our brands inside and out and you will make sure that the voice of the customer is heard throughout the company. The ideal candidate will be a true “people person,” very well-spoken, and process the ability to interact with customers' personalities.

 

Responsibilities:

  • Deliver a customer experience people will be talking about for generations

  • Be the face of the company and a brand ambassador

  • Develop relationships with customers via email, phone, live chat, and social media

  • Use your creativity, passion, and personality to connect with the customer and meet their needs

  • Obtain and evaluate relevant information to handle inquiries and complaints

  • Identify opportunities for improvements to the customer experience and recommend solutions

  • Recognize, document and report on trends

  • Drives sales, work actively to increase customer retention and achieve operational metrics

  • Add to our incredible work environment with your winning personality

 

Qualifications:

  • Customer-focused, empathetic and a terrific listener

  • Able to tailor your words to different customers, and make them all smile and laugh

  • Excited to solve problems in a fast-paced environment

  • Exceptional relationship builder

  • "Thick-skinned" and able to navigate difficult conversations and personalities with customers

  • A pillar of self-awareness

  • Amazing interpersonal and conversational skills including effective listening

  • Excellent writing skills with great attention to detail

  • Strong work ethic with a positive approach and great energy

  • College degree and experience working in a startup environment

 

Why we need you:

You will serve as a client advisor and is a key member of the Support Team, responsible for working with new clients as well as the general user base. By utilizing a strong understanding of product know-how, you will answer questions, troubleshoot technical issues, and work internally with BOLD teams to address outstanding concerns.

 

You will:

  • Serve the front line of customer service for BOLD's passionate user base by responding to issues via email, in-person, and phone

  • Tackle basic-to-advanced technical questions as they arise in relation to membership

  • Attain a deep understanding of the web-based product and iOS/Android applications, and keep abreast of the latest changes

  • Contribute to the growing knowledge base of feature requests and help center articles

 

To succeed in this position, you will have:

  • An outgoing personality that resonates over the phone and in-person

  • Excellent communication and interpersonal skills

  • Very strong writing ability

  • The ability to solve technical problems

  • Patience to deal with complex issues and a variety of personalities

  • Motivation and desire to help others

  • Careful attention to detail

  • Strong organizational and prioritization skills

  • Bachelor’s Degree (or equivalent experience)

  • 0-3 years in a problem-solving environment is preferred

 

Please APPLY NOW! Our HR Team will be in touch within 1-2 business days with further information if we find your experience to be a potential match!

 

http://welcometobold.com

Company Description
BOLD is a dynamic marketing company in outsourced customer acquisition, providing a personal touch to your brand, creating long lasting brand loyalty. Through human connection we put our clients in front of their customers in a unique light using bespoke, results driven strategies to increase customer satisfaction and retention. We work with an array of international and local companies.

Through our cultured background, experience and persistent growth, our ethos is to provide stellar performance to our clients all around the globe.

Our business model thrives on LIVE interactions, promising a clear and consistent message to everyone involved when building and delivering a strategy for our clients throughout our campaigns.

Harmon Consulting

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New York, NY
USA
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