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Harley-Davidson Service Writer

Harley-Davidson of Madison Madison, WI
  • expired: 8 days ago
  • $2,000 to $3,000 Monthly (plus commission)
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Harley-Davidson of Madison is looking for a an individual to join our Service Department as a Service Writer.

The ideal candidate will be highly motivated, detail oriented and customer focused. If you are hardworking, dedicated and enjoy working in a fast paced team oriented environment, this is the place for you!

Dealership service experience is preferred. Experienced service technicians or dealership employees looking to take the next step in their career should apply. The ideal candidate must have a strong desire to succeed and be a team player. Please reply to the above email with your resume and cover letter stating why you would be a good fit on our team.

Job Responsibilities:

  • Listening carefully to customers to best understand and document their concerns
  • Maintaining up to date technical qualification (PHD and others)
  • Completing all training programs assigned by the Service Manager.
  • Describing problems accurately on their repair order.
  • Handling customer complaints with a positive, can-do attitude while demonstrating our commitment to Make things right.
  • Estimating costs and completion times and point-of-sale and conveying information to the customer
  • Setting reasonable customer expectations that can and will be Informing customers immediately of any changes, delays or additional services needed .
  • Acting as a liaison between the customer and the service technicians.
  • Determining the correct part numbers on repair orders and assisting the parts department with selecting and posting of parts used before the job starts.
  • Reviewing work-in-progress to ensure quality and timeliness.
  • Following procedures for quick and efficient handling of warranty items including tagging and proper storage.
  • Opening and closing all customer paid, warranty and internal repair orders.
  • Becoming familiar and efficient with all phases of the computer system

Job Requirements:

  • Current motorcycle license or willing to learn in dealership paid Riding Academy program
  • Ability to balance and push a 600+ lb. motorcycle
  • 1+ years of customer service and/or sales experience-2+ years working with computers
  • Excellent writing skills Outstanding written and verbal communication skills
  • Knowledge and experience with servicing Harley-Davidson motorcycles, other products sold by the dealership or ability to learn them quickly.
  • Comfortable working in a fast-paced, noisy environment with exposure to moving mechanical parts, potential exposure to battery acid, gasoline, chemical cleaning products and other toxic materials commonly found in a motor vehicle service department
  • Be organized with a strong attention to detail
  • Ability to multi-task and change gears quickly
  • Outgoing, enthusiastic and friendly attitude-
  • Basic computer skills
  • Prior motorcycle dealership service experience is preferred.

Please reply to the above email with your resume and a cover letter stating why you would be a good fit on our team.

Job Type: Full-time

Experience:

  • Basic Computer Skills: 2 years (Preferred)
  • Sales: 1 year (Preferred)

License:

  • Motorcycle License (Preferred) - must be willing to learn

Job Type: Full-time

Experience:

  • Sales: 1 year (Preferred)
  • Harley-Davidson dealership experience a plus