Harley-Davidson Experienced Certified Technician

Job Data
Department:……………..Service Department
Supervisor:………………Service Manager

Summary Description
Repair, customize, maintain, or overhaul both customer and dealer owned Harley-Davidson motorcycles as close to the allotted time schedule as possible with excellent quality.

Key Result Areas

• Service Department Operations
• Customer Service

Major Duties and Responsibilities
Service Department Operations

• Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Accept work assignments from Service Writer / Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair, and customization work in accordance to factory specifications.
• Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Notify Service Writer / Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
• After job is finished ensure proper completion and filing of paperwork or computer work.
• Keep work area as clean as possible and assist others with maintaining shop cleanliness.
• Maintain technical (PHD an other) qualification by completing any necessary training programs assigned to you by the Service Manager.

Physical Demands

• The noise level in the work environment can be loud.
• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools, and lift 75lb.+ of material.
• Frequently requires the ability to balance and push a _800___lb. motorcycle.

Customer Service

• Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
• Keep customers’ vehicle cleaner that when it was dropped off.

2) Other Duties

• As Assigned

Supervisory Responsibilities

• None

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
• Focus on quality.

Qualifications

• Completion of a factory authorized training program such as MMI Service School or equivalent work experience
• Current Motorcycle license.

Job Requirements

• Service Technicians need both basic and special tools to properly diagnose and service our products.

​Working Conditions

• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.