The Senior Director of Behavioral Health Services directs, organizes, and supervisees all aspects of the Mental Health and Behavioral Health Integration Programs to ensure that quality services are provided to improve the mental health needs of the clients served by The Nest Clinic. The Senior Director is responsible for ensuring best practices in clinical practice, customer service, and incident management. The individual will oversee scheduling, client assignments and overall staff productivity to ensure that we are meeting all targets as required by funders and licensing entities at the Article 28, 31 and FHQC Primary and Mental Health Care Clinic. The Senior Director must be able to work well in a multidisciplinary team environment and have experience working with persons living with HIV/AIDS, who are experiencing mental illness, substance abuse, and addiction/compulsive issues under a Harm Reduction Model for service provision.
Essential Job Functions
q Ensures compliance with all contract regulatory requirements
q Develops and supervises all project quality management activities. In particular, ensures that Continuous Quality Improvement (CQI) standards are met as set by Harlem United
q Provides Administrative and Clinical Supervision to all Behavioral Health Staff
q Oversee Intake/admissions as well as case closing process to ensure efficiency minimal waiting list
q Collaborates with the Medical Clinic Management team to coordinate all aspects of the Incident Management/Review Process at the Nest.
q Manages the program budgets according to funder requirements and Harlem United Policies
q Manage productivity of all Behavioral Health Staff
q Coordinate with front desk/administrative staff to ensure efficiency of schedules and manage logistics
q Submits all applications for continued funding
q Submits all reports as required by funders
q Coordinates program staff participation in contracts meetings
q Participates on all funder related conference calls
q Oversees all program/service related activities
q Maintains records of program service delivery in accordance with Harlem United Policy and funder requirements
q Directs the development of all program components including individual, family, and group services
q Writes, reviews, and revises program policy as needed
q Writes, reviews, and revises program job descriptions as needed
q Coordinates Consumer Advisory Board (CAB)
The following duties are to be performed as assigned by the supervisor:
q May be requested to work beyond the 9:00 AM to 5:00 PM traditional schedule in order to fulfill program responsibilities, including crisis intervention to the individuals and/or families served by the program.
q Attends trainings and meetings scheduled by the VP of Clinical
q Education and Certification
q Licensed Certified Social Worker (LCSW) or a Doctorate in Psychology (PhD)
q Five years experience in program management.
q Three to five years of post graduate clinical experience preferably in an Article 31 setting.
q Two years providing clinical supervision in a social service setting
Special Skills and Knowledge
In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all of the following:
q Intermediate to advanced knowledge and experience with Microsoft Word and Outlook.
q Experience working with PLWHA population and social service systems in New York City.
q Demonstrated proficiency in individual counseling and group facilitation.
q Thorough knowledge of psychopathology and differential diagnoses using the DSM-IV-TR/DSM V manual.
Experience in Article 28 and Article 31 setting highly