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Customer Associate and Business Specialist

Hardwick Electric Department Hardwick, VT

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are seeking a Customer Associate And Business Specialist to join our team!  The single most important duty and responsibility of our employees is to initiate, develop, and maintain positive/collaborative/respectful relationships with our customers as well as with our co-workers.  You will be responsible for helping customers by providing product and service information and resolving technical issues.

Essential Functions for Level I

  • Accounts receivables processes/procedures
  • Initiating and processing new or existing customer accounts
  • Monthly/annual billing processes/procedures
  • Monthly service disconnections and collections processes
  • Daily cash and mail processes
  • Initiating and processing service orders
  • Assist customers with inquiries and complaints
  • Document and update customer records

Once proficient in Level I duties, employees will learn and be trained to progress up to a Customer Associate and Business Specialist - Level III team member.  This progression provides increased compensation and expands responsibilities into all business office functions performed by the team (A/P, payroll, accounting, banking, project cost estimating, budgeting, regulatory reporting, etc.).      

​Key Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Attention to accuracy and detail
  • Experience in performing business office functions
  • Working knowledge and efficiency with computers and Microsoft Office Products (Word, Excel, etc.)
  • Ability to build rapport with others
  • Ability to prioritize and multitask
  • Dependability and trustworthiness
  • Ability to maintain a positive and professional demeanor at all times
  • Excellent written and verbal communication skills
  • Ability to be both a self starter as well as a team contributor
  • Ability and desire to learn and grow

Hardwick Electric Department

Why Work Here?
Work in a beautiful area of Vermont, enjoy great benefits (including a PENSION), and have opportunities to learn and grow!

Address

Hardwick, VT
05843 USA

Industry

Business

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