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Customer Service Representative (Work From Home!)

Harbor Electronics, Inc. Phoenix ,AZ
  • Posted: 5 days ago
  • $25,501 to $38,011 Yearly
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

Job Summary:

The Customer Service Representative will be the primary back-office support person for our Customer Service Project Management Team. The Customer Service Representative will receive a request via a ticket system from the PM-CSR and complete the request and close out the ticket (primary functions are listed below under Essential Duties and Responsibilities).

In addition to working with Project Manager – Customer Service Team, The Customer Service Representative will need to work with Business Development (Sales), Manufacturing Production Control staff, Purchasing Department and Quality Department as needed. A basic level of printed circuit board or electronics technical knowledge is helpful but not required. This position reports to the Customer Service Manager.

Essential Duties and Responsibilities:

1. Quoting – Receiving information from the PM-CSR or Business Development Rep and deciphering it to properly quote the price as well as lead time of the project.

2. Order Processing – Using Harbor Electronics ERP system (ProCim) to enter the order properly so the design, manufacturing and assembly process (if needed) can begin.

3. Status Reports – Monitor system generated progress reports and confirm their accuracy and distribute as requested.

4. Returns / RMA – Issuing RMA numbers for all defective returns and managing the return until completion.

 

Education and/or Experience:

  • High School diploma. Bachelor's degree preferred but not required.

  • 2 years of experience in Customer Service or Project Management.

To apply please email resume to careers@harbor-electronics.com

 

This employer does not participate in providing visa sponsorship for employment

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, national origin, age, disability or veteran status.

 

Company Description
Harbor Electronics began fabricating highly specialized printed circuit boards for the ATE industry in 1995. Headquartered in Santa Clara, California, Harbor Electronics is world renowned for being a leader in advanced printed circuit boards for the semiconductor test market. In 2015, Harbor joined forces with Shenzhen Fastprint Circuit Tech to form the largest printed circuit supplier in the world dedicated to this market segment. Our customers are the world's leading semiconductor companies and their mission critical supply chain. Our core capabilities and quality enable our customer base to meet the ever-advancing pace of technology and innovation in semiconductor manufacturing. Our boards are used to test and evaluate the chips that power today’s most exciting technology, including the phones, tablets and connected devices you use every day.

Harbor provides an industry leading benefit package, including health, dental, vision, life, disability and 401k plans. We offer competitive wages and paid time off to all regular employees. We invest in our employees and it shows, the average service length of a Harbor employee is over 10 years.

Harbor Electronics, Inc.

Why Work Here?

Help enable next generation technology for the world's leading semiconductor companies!

Harbor Electronics began fabricating highly specialized printed circuit boards for the ATE industry in 1995. Headquartered in Santa Clara, California, Harbor Electronics is world renowned for being a leader in advanced printed circuit boards for the semiconductor test market. In 2015, Harbor joined forces with Shenzhen Fastprint Circuit Tech to form the largest printed circuit supplier in the world dedicated to this market segment. Our customers are the world's leading semiconductor companies and their mission critical supply chain. Our core capabilities and quality enable our customer base to meet the ever-advancing pace of technology and innovation in semiconductor manufacturing. Our boards are used to test and evaluate the chips that power today’s most exciting technology, including the phones, tablets and connected devices you use every day. Harbor provides an industry leading benefit package, including health, dental, vision, life, disability and 401k plans. We offer competitive wages and paid time off to all regular employees. We invest in our employees and it shows, the average service length of a Harbor employee is over 10 years.

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