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Business Applications Administrator

Hanscom Federal Credit Union Littleton, MA
  • Expired: 25 days ago. Applications are no longer accepted.

FUNCTION:

Under the general supervision of the AVP – Infrastructure & Applications, leads the management, maintenance and escalation support for the line of business applications and associated integrations, for both on-premises as well as hosted solutions. Scope of responsibility includes the operating, performance, monitoring, maintenance, security, patching, upgrading, escalation support and overall integrity and availability of these systems.

RESPONSIBILITIES:

(E) Essential or

(M) Marginal

  • Works with the AVP – Infrastructure & Applications and assists in the operation, configuration, management, maintenance, support and integrations of the credit union’s servers and line-of-business applications. (E)
  • Pursues and maintains general IT and business-specific application awareness through continuing education, training and certifications. (E)
  • Provides input into and assists in the execution of the design, implementation planning, deployment support, strategy, troubleshooting, performance, optimization and maintenance of the credit union’s on-premises and hosted line of business applications and their integrations. (E)
  • Identifies, documents and assists in the implementation of application-specific methods, controls and quality assurance criteria that must be met when changes are planned and applications are migrated into the production environment. (E)
  • Identifies opportunities for, and recommends measures to improve business application utilization, resiliency and availability through effective management and operational strategies. (E)
  • Identifies and recommends actions necessary to eliminate business application performance bottlenecks and makes performance-related recommendations related to those assets. (E)
  • Assists in the maintenance and management of the company’s existing and future line of business applications including: Nautilus, IMM / TotaleAtlas, DocMagic, Echoworx, Slack, Duo, Confluence, Interactive Intelligence, Sophos, Mimecast, MSOffice, LastPass Enterprise, Azure, Veeam, MS SQL, and other departmental and company resources or line of business application, and ensures the data backup, recovery, high-availability, continuity and disaster recovery systems for these systems are operational at all times.(E)
  • Acts as liaison between Credit Union personnel and application vendors for problem & issue resolution. (E)
  • Follows company policy with respect to documentation, incident tracking, service requests, change control and release management for core and all related systems. (E)
  • Performs application patch management according to established policies and procedures. (E)
  • Maintains and promotes a culture of individual and team accountability (E)
  • Enforces and adheres to company policy with respect to documentation, incident tracking, service requests, change control and release management for all information technology systems. (E)
  • Assumes additional responsibilities as needed, required or requested, from time to time. (M)

Knowledge/Skills/Experience Requirements:

  • A solid understanding of networking/distributed computing environment concepts, client/server applications, and high availability is required.
  • Bachelor’s Degree in Computer Science with 3+ years of related experience (5+ years of practical experience can be substituted for degree).
  • A current Microsoft MCSA certification or 5+ years of practical, hands-on experience with current or previous release of Windows Server is required.
  • A CompTIA certificate in Security+, Server+ or Cloud+ is preferred.

Physical Demands/Conditions Required:

  • General office environment
  • Extended hours to include evenings and weekends as needed
  • Participation in off-hours escalation call tree for triage and troubleshoot of high-priority issues

Equipment Used:

  • General office equipment.

Hanscom Federal Credit Union

Hanscom Federal Credit Union is a top 5 Massachusetts credit union with over $1.4 billion in assets. Founded in 1953, we are seeking positive, energetic and creative individuals to become part of a dynamic, growing organization. We offer a comprehensive benefits package, friendly and supportive work environment, competitive salaries, and an opportunity to work for a stable and progressive organization. So, if you are looking for the chance to work in a place that will value your enthusiasm, contribution, and will help you to achieve your career goals, Hanscom FCU is your place!

Address

Littleton, MA
USA

Website