Export Supervisor

EXPORT MANAGEMENT

•  Coordinates activities air export operations within air export division in accordance with HMA Manual and related OCMM Matrix.
•  Handles and answers questions from customers via phone and e-mail.
•  Reviews and analyzes customer’s needs to determine the best handling process per their needs.
•  Arranges and coordinates the schedule.
•  Instructs booking procedures and operations procedures to staff.
•  Receives customer’s freight pick up call and arranges an actual freight pick up with contact to the local trucker.
•  Makes on-hand report sheet for record keeping of actual freight arrival.
•  Prepares shipping information to shipper, consignee and handling agent at destination country.
•  Communicates to overseas agents for the quote request, change and etc.
•  Reserves the space in airline or Steamship (NVOCC) in advance.
•  Negotiates with vendors for services and rates.
•  Communicates with overseas agent regarding the inquiries.
•  Updates and advises customers as needed.
•  Prepares all documentation required and makes sure everything is correct and accurate.
•  Reviews documents related to customer’s dangerous goods shipments.
•  Makes sure that all paperwork is completed in compliance with customs regulations.
•  Maintains TSA, FAA and FMC regulation with issuing a correct certificate and documents at current effective, having a routine meeting with visiting TSA and FAA inspector.
•  Supervises and directs export staff.
•  Analyzes profit and loss and reports to Branch Manager.
•  Maintains a good relationship with trucking companies, shippers, and overseas agents.
•  Prepares various reports, such as top 10 customers, and submits to Branch Manager.
•  Coordinates settlement for air export traffic between shipments, other department staff.

SUPERVISING (Supervisor & Manager Only)

•  Responsible for daily supervision of Export operations activities to ensure efficient allocation of resources and compliance with policies and procedures
•  Monitors and reviews employees’ work activities through individual meetings and group meetings to ensure that all work activities are proceeding smoothly to plan.
•  Delegates and advises employees on work procedures and practices
•  Motivates, develops and mentors employees for improved performance.
•  Communicates and coordinates information both in writing and orally on a regular basis with both management and staff.

ADMINISTRATIVE SUPPORT

•  Reports air freight payment to CASS administration office through the relative bank.
•  Checks an individual charge to meet a contract rate between the carriers.
•  Checks a bill from FedEx, UPS, local trucker, local packing company and warehouse maintenance Company.
•  Issues a billing invoice of distribution, export customer as well as to agent at destination.

OTHER & MISCELLANEOUS

•  Seeks constant improvement, more efficient and less expensive ways and means in work processes.
•  Performs special projects and other miscellaneous duties as assigned management.
•  Maintains high ethical standards in the work place.
•  Reports all irregular issues and problems to management for solution.
•  Maintains good communication with other managers, staff & outside contacts.
•  Complies with all company policies and procedures.
•  Responsible for maintaining a clean and safe working area.