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Export Supervisor

Hankyu Hanshin Express usa Inc
Addison, IL
  • Posted: over a month ago
  • Full-Time
Job Description

EXPORT MANAGEMENT

  •  Coordinates activities air export operations within air export division in accordance with HMA Manual and related OCMM Matrix.
  •  Handles and answers questions from customers via phone and e-mail.
  •  Reviews and analyzes customer’s needs to determine the best handling process per their needs.
  •  Arranges and coordinates the schedule.
  •  Instructs booking procedures and operations procedures to staff.
  •  Receives customer’s freight pick up call and arranges an actual freight pick up with contact to the local trucker.
  •  Makes on-hand report sheet for record keeping of actual freight arrival.
  •  Prepares shipping information to shipper, consignee and handling agent at destination country.
  •  Communicates to overseas agents for the quote request, change and etc.
  •  Reserves the space in airline or Steamship (NVOCC) in advance.
  •  Negotiates with vendors for services and rates.
  •  Communicates with overseas agent regarding the inquiries.
  •  Updates and advises customers as needed.
  •  Prepares all documentation required and makes sure everything is correct and accurate.
  •  Reviews documents related to customer’s dangerous goods shipments.
  •  Makes sure that all paperwork is completed in compliance with customs regulations.
  •  Maintains TSA, FAA and FMC regulation with issuing a correct certificate and documents at current effective, having a routine meeting with visiting TSA and FAA inspector.
  •  Supervises and directs export staff.
  •  Analyzes profit and loss and reports to Branch Manager.
  •  Maintains a good relationship with trucking companies, shippers, and overseas agents.
  •  Prepares various reports, such as top 10 customers, and submits to Branch Manager.
  •  Coordinates settlement for air export traffic between shipments, other department staff.


SUPERVISING (Supervisor & Manager Only)

  •  Responsible for daily supervision of Export operations activities to ensure efficient allocation of resources and compliance with policies and procedures
  •  Monitors and reviews employees’ work activities through individual meetings and group meetings to ensure that all work activities are proceeding smoothly to plan.
  •  Delegates and advises employees on work procedures and practices
  •  Motivates, develops and mentors employees for improved performance.
  •  Communicates and coordinates information both in writing and orally on a regular basis with both management and staff.


ADMINISTRATIVE SUPPORT

  •  Reports air freight payment to CASS administration office through the relative bank.
  •  Checks an individual charge to meet a contract rate between the carriers.
  •  Checks a bill from FedEx, UPS, local trucker, local packing company and warehouse maintenance Company.
  •  Issues a billing invoice of distribution, export customer as well as to agent at destination.


OTHER & MISCELLANEOUS

  •  Seeks constant improvement, more efficient and less expensive ways and means in work processes.
  •  Performs special projects and other miscellaneous duties as assigned management.
  •  Maintains high ethical standards in the work place.
  •  Reports all irregular issues and problems to management for solution.
  •  Maintains good communication with other managers, staff & outside contacts.
  •  Complies with all company policies and procedures.
  •  Responsible for maintaining a clean and safe working area.

Hankyu Hanshin Express usa Inc

Address

Addison, IL
60101 USA

Industry

Transportation and Storage

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