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Client Care Specialist

Hands On NJ Physical Therapy, LLC
Metuchen, NJ
  • Over a month ago
  • $18 to $22 Hourly
  • Full-Time
Job Description

Who We Are Looking For:

Are you a self starter?

Is being "organized" a top priority in your life and are you able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day?

Can you communicate effectively with people from all different backgrounds – both written and verbal?

Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always makes the difference?

Are you comfortable having conservations around money, cost, price and value?

Do you have a positive outlook on life?

Are you flexible and open to change, committed to learning?

If so, you could be just the person we are looking for to fill our Client Care Specialist position.

About Us:

We are a physical therapy clinic in Metuchen that is experiencing rapid growth and are looking for another A player to join our team. We are looking for a Client Care Specialist to help us grow this company to becoming the top provider in physical therapy and wellness services in Central Jersey. We have a great reputation in the town and have an abundance of people ready and waiting for you to serve. We believe strongly in ongoing education and as such provide a great amount of training, teaching and coaching for our staff development. Demand for this role is expected to be high and we invite you to apply if you feel able to achieve the following tasks and have the relevant skills to do so. We know that the real A players love to be held accountable for high standards of performance and as such the role will come with your own key objectives that when consistently hit will result in substantial benefits and privileges in the role that will be discussed at the interview should you be successful.

In order to achieve the level of success that we are looking for, you will be required to grow the revenue of the clinic by retaining the clients that we've got (or going to get as a result of our marketing). This will involve developing a deep and meaningful relationship with our clients, spending time getting to know each one personally and answering their concerning questions about physical therapy. We need this person to create the type of experience that clients can't wait to come back to - will be happy to pay for and just as happy to tell others about.


  • Communicate the value of our services (in person and on the phone) and be able to explain how what we do, is worth the price we are asking
  • Successfully handle price objections
  • Hold a lengthy (at least 15-20 minute) conversation with new clients on the phone ensuring that clients are committed and bought into our service
  • Provide an exceptional waiting room environment for our clients that they'll look forward to coming back to
  • Ensure that people who call requesting appointments are placed on schedule and understand the true time and cost commitment involved in physical therapy
  • Ensure people show up excited for their first appointment after scheduling
  • Communicate with clients before, during and after appointments to ensure satisfaction is being achieved
  • Become proficient in obtaining patient insurance information, verifying benefits, obtaining insurance authorization and successfully communicating the patient's out of pocket responsibility before they arrive for their first visit
  • Organize and plan all schedules - maximizing efficiency and revenue for the clinic. Focuses on key priorities
  • Follow through on commitments: live up to verbal and written agreements regardless of personal cost
  • Attention to detail: do not let important details slip through the cracks
  • Persistence: demonstrate tenacity and willingness to go the distance to get something done
  • Pro-activity: act without being told what to do. Bring new ideas to the company

Ultimately the success of this position is to embrace our company's vision which is to provide world-class transformation experience for our client in their recovery journey for health and wellness. The successful candidate will maintain our company core values in the day-to-day running of the business. All hiring (and firing) at Hands On NJ Physical Therapy is based with these core values firmly in mind.

Core Values:

  • Nothing is impossible
  • Create WOW experiences
  • People first, patient second
  • Connect emotionally
  • Anticipate unstated needs
  • Embrace and drive change
  • Be passionate and humble
  • Be creative and adventurous
  • Fun and positive team spirit
  • Pursue growth and learning

We Are Offering:

Full-time Position with an attractive salary and benefit package...

  • A work environment that's fun and positive, allowing you to grow both professionally and personally
  • Weekly staff training to help you grow professionally & provide you with tools to make your role more successful and enjoyable.
  • A role packed with responsibility that allows you to be challenged while making a real difference in the clients we serve
  • Salary: $18 to $22 per hour
  • Health insurance and paid time off...

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Hands On NJ Physical Therapy, LLC


Metuchen, NJ



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