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Spa Manager

Hand & Stone - NC Triangle Region Raleigh, NC

  • Posted: over a month ago
  • Full-Time
Job Description
Hand & Stone Massage and Facial Spa in North Raleigh, NC (Falls of Neuse) is looking for a dynamic, personable, and energetic Spa Manager who knows how to achieve sales goals, infuse a team with a can-do spirit, and spot the next sales/service all-stars.

The ideal candidate is a self-starter that will mentor and inspire our staff by maintaining high performance standards, leading by example, providing superb customer service, and setting and reaching sales goals for individuals and the team. 

The primary Responsibilities and Duties of this role include, but are not limited to:

  •  Lead a staff of service professionals, with demonstrated ability to balance coaching/mentoring with discipline
  • Implement and achieve individual and team sales goals in spa memberships, service enhancements and upgrades, and retail sales
  • Support the Owners in executing the day-to-day operations of the spa, along with specific assigned responsibilities
  • Promote the health and wellness benefits of both massage therapy and skin care services
  • Handle administrative tasks including but not limited to payroll, scheduling, ordering/inventory, and reporting
  • Ongoing recruitment of a best-in-class team
  • Utilize reporting and data analytics to determine bright spots and areas of improvement
  • Uphold spa cleanliness standards, including maintenance issues, throughout the spa
  • Community Outreach

The primary Qualifications for this role include, but are not limited to:
  • A passion for people and sales, with a high level of enthusiasm
  • Minimum of 2 years of sales/customer service experience, preferably in a hospitality or spa environment, LMBT License & experience preferred
  • Computer proficiency
  • Responsibility and dependability are a must
  • Critical thinking skills, including customer conflict resolution
  • Ability to work flexible schedule including days/evenings/weekends/holidays
  • Knowledge and understanding of all spa services and product lines
  • Enthusiasm in ongoing training and education, personally and for staff
  • Excellent verbal and written communication skills to be utilized internally and externally


  • Incentive-based salary plus commissions and bonuses
  • PTO (Paid Time Off)
  • Free massage and facial services
  • Flexible schedules
  • Professional and safe work environment
  • 401k, access to affordable healthcare, Dental & Vision, Life Insurance, EAP (Employee Assistance Program)
  • Employee discounts
  • Employee referral bonus
  • Contests

We are proud to be an Equal Employment Opportunity employer. Applicants for employment are considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, age or any other protected class under applicable federal, state or local law.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment.  Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Hand & Stone - NC Triangle Region


Raleigh, NC
27615 USA


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