Under the general supervision of the Director of Nursing, and the immediate supervision of the Charge Nurse, the Medical Assistant administers nursing care to center patients as directed by the PCHC charge nurse, and performs a variety of direct and indirect patient care duties.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
1. Greets patients and vendors in a courteous, friendly manner with a smile. Interacts with staff and patients in the performance of assigned job duties in an efficient, courteous and effective manner.
2. Conduct pre-visit planning for office visits. Scan upcoming appointments for additional medical record information necessary. Obtain medical records from other physician offices, hospitals, labs, emergency rooms and radiology prior to patient visit. This includes calling patients and confirming prior to their appointment.
3. Conducts screenings necessary for the provision of care in subspecialty departments.
4. Triage of incoming patients by obtaining vital signs, chief complaint, reconcile medication list, reconcile allergies and prepare patient for the visit.
5. Conducts phone triage when necessary.
6. Prepares patients for procedures, provide basic patient care and examinations as directed, and assist providers with procedures.
7. Administer injection of medications or immunizations in accordance with approved nursing protocols. Observe patient for any reaction to medications, immunizations, treatments and significant incidents.
8. Be familiar and proficient with VVFC regulations and program compliance.
9. Cross train to be able to perform all diagnostic procedures, i.e.; visual exams, ear lavage, EKG, Spirometry, all injections, helping with pharmacy requests, in house labs, and entering of all data in the Electronic Medical record.
10. Maintain ability to schedule appointments, assists with referrals, obtaining lab results, medication refills, medical records, and scanning/faxing records.
11. Prepare and disinfects exam rooms for patient visits, restocking of the clinical area, exam rooms, and supply rooms. Sterilize/disinfect instruments when used (including autoclaving) and maintain medical equipment.
12. Excellent proficiency in use of medical equipment and monitoring of medical equipment for proper working ability.
13. Appropriately document all nursing actions in the electronic medical record and review the chart for completeness, test results and billing.
14. Complete all “tasks” assigned (as well as covering for other nurses who may be temporarily absent). This includes responding to patient messages, prescription refills, lab results, referrals, home health agencies, medication prior authorizations, patient forms and follow up from physicians. All tasks must be reviewed, addressed and marked appropriately before the close of each business day.
15. Respond to questions from patients, family members, faculty/residents, other health care providers in a timely and professional manner. Patient medical messages must be responded to within 24 hours. If patient is not home at the first attempt, a notation should be made in the medical record. All patient conversations must be documented in the electronic medical record.
16. Must be able to demonstrate basic clinical skill and knowledge in specimen collection, which includes urine collects, cultures from eyes, nose and throat. Administers oral and injectable medications. Cleans and washes wounds if necessary and change dressings. Administers oxygen, nebulizer and breathing treatment. Removes sutures and staples. Educates patients on peak flow meters.
17. Complete monthly audits, peer reviews, supply orders, and any additional reports needed for continuous quality improvement.
18. Retrieves, and appropriately responds to messages left on the telephone, fax and/or e-mail daily.
19. Participate in all staff meetings, education lectures and PCMH/QI improvement activities.
20. Familiarizes herself/himself with general policies and protocols for PCHC, and follow PCHC protocols related to infection control, environmental safety and patient confidentiality. Complete annual recertification for OSHA, Blood Borne Pathogens, HIPAA Compliance, and maintain annual record of all trainings.
21. Must have current CPR certification and Medical Assistant Registration and/or Certification.
22. Clinical staff is required to fill in for other clinical staff during vacations and illness and perform other duties as assigned by physicians or supervisors.
23. May be asked to work extended hours or on weekends.
24. May be required to work at other HRCHC locations, health fairs, and outreach events.
25. Willingly accepts other assigned responsibilities/projects in support of the PCHC Inc. mission.
1. Intermediate knowledge of computer systems/keyboard operations
2. Intermediate knowledge of accessing the internet and e-mail system
3. Operation of multi-line telephone consoles
4. Basic knowledge in the use of office equipment
5. Usage of correct grammar
6. Knowledge of general office practices, procedures, and routine as well as approved medical protocols
7. Database manipulation and reporting
8. Friendly personality
9. General organizational skills and multi-tasking.
Required Education and Experience:
Satisfactory completion of state approved medical assistant program. Successful completion of a medical assistant certification (CMA, CCMA, or RMA) is required. High school diploma or equivalency is required. Previous medical practice experience preferred.