Skip to Main Content
← Back to Jobs

Executive Housekeeping Manager

Hampton Inn by Hilton - Knoxville / Cedar Bluff Knoxville, TN
  • Expired: over a month ago. Applications are no longer accepted.

Executive Housekeeper Job Description

***PREVIOUS HOTEL EXPERIENCE REQUIRED***Bilingual Preferred***

Position: Executive Housekeeping Manager

Full Time Position: 40+ hours / week

Reports to: General Manager

Position Summary:

The Executive Housekeeping Manager works under the direction of the General Manager. They are responsible for the overall operation and success of the Housekeeping and Laundry Departments. His / Her responsibility include daily duties, supervisory duties, training, checking guestrooms, guest service & satisfaction, inventory and any other duties assigned by the GM.

Daily Responsibilities:

· Assign rooms per housekeeper depending on availability, print out housekeeping sheets and assign keys, set focus for the day to ensure deep cleaning program stays on track.

· Starts laundry before the laundry person arrives.

· Checks any discrepant rooms from the night before.

· Checks storage area to see if there are enough housekeeping supplies.

· Assist in helping the housekeepers strip rooms, make beds, dust and stock on a daily basis.

· Assist or perform laundry duties when needed.

· Coordinate with the front desk to see that all guests have checked out or have extended their stay.

· Inspect housekeeper’s rooms as they finish them and input them as vacant ready in the system.

· Post all lost and found items and input them into the lost and found log.

· Ensure that housekeepers are on track to finish all their rooms within the 30 min per room allowance.

· Supervise break times and ensure that housekeepers are taking no more than 15 min breaks.

· Inventory, organize and maintain the linen and storage rooms.

· Conduct random inspections of all cart and storage rooms.

· Make sure all doors are closed and locked once the housekeepers have left.

· Input any remaining ready rooms in the system and run a discrepancy report. Correct any discrepancies.

· With the assistance of the GM, create a weekly staffing schedule based on the hotel needs for the coming week.

Monthly / Weekly Responsibilities

· Perform a weekly inventory of housekeeping and laundry cleaning supplies and order the supplies that are needed.

· Perform a monthly inventory of guest room supplies and be ready to order those items on the 1st of every month.

· Rotates a daily “focus” cleaning assignment so that the hotel is always ready for an inspection.

· Conducts training for new employees as well as current staff to insure a high level of cleanliness and job knowledge.

· Conducts monthly department meetings as well as daily huddles.

· Communicates information and needs to the Office Manager. (Payroll, uniforms, orders, vendors)

· Conducts performance reviews with Housekeeping / Laundry staff on a timely basis.

· Enters daily figures into the performance spreadsheet and sends to the GM each Monday for review.

· Other duties as assigned by the General Manager.

Physical Requirements:

· Must be able to stand/walk on feet for up to 10 hours per day

· Must be able to bend, kneel, reach and climb stairs.

· Must be able to lift up to 50 lbs.

· Must be able to speak clearly and effectively in English (Bilingual a plus)

Hampton Inn by Hilton - Knoxville / Cedar Bluff

Why Work Here?

Come be a part of a team that is reshaping how hospitality is done.

Find us off I-75 in Cedar Bluff, West Knoxville. We're within a half mile of restaurants, six minutes from Market Place Shopping Center. The University of Tennessee, Knoxville Convention Center, and Neyland Stadium are 11 miles’ drive. McGhee Tyson Airport is 22 minutes away. Enjoy free daily hot breakfast, WiFi, and our outdoor pool.

Address

9128 Executive Park Dr. Knoxville, TN. 37923
Knoxville, TN
USA

Website