Airline Account Manager in San Francisco International Airport

Hallmark Aviation is seeking a professional Account Manager for a prestigious International Airline at the San Francisco International Airport!

The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.
   

REQUIREMENTS AND SKILLS NEEDED:
Proven LEADERSHIP abilities and ORGANIZATIONAL skills
Excellent interpersonal, coaching and counseling skills
Understand that staff development is a leader's responsibility
Self-driven focus on Customer and Client satisfaction
Ability to excel under pressure of meeting extreme deadlines
Able to communicate effectively, both verbally and in writing Account
Experienced in planning a roster and monitoring work schedules
Able to solve daily problems and make quick decisions within the operation
5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred
Flexible and able to promote positive attitudes from subordinates
Computer Software (Word & Excel), typing, and ticketing experience
Able to work varied hours

SPECIFIC DUTIES INCLUDE:
Provide hands-on supervision of the staff and delegate workload
Provide direct customer relations support
Ensure that account operates according to schedule and service level agreements
Recruit, interview, and hire staff
Oversee the long-term analysis of manpower needs, groom potential leaders
Ensure cross training as well as provide new and refresher training for staff members
Manage attendance records and ensure appropriate shift coverage
Handle discipline and motivation issues
Process promotion, demotion and termination paperwork
Enforce safety, security, and grooming standards
Administer performance reward programs
Control the budget for labor costs and allocation

     

     

    Essential Requirements:

        PREVIOUS AIRLINE EXPERIENCE
        At least 18yrs old, with a High School Diploma or G.E.D.
        English proficient, other languages may be required
        Basic Math Skills: Adding, Subtracting, Division, and Multiplying
        Computer Literate
        Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
        Reading & comprehension of reference materials, instructions, policies & procedures

     Valid US work authorization
        Professional demeanor and exceptional presentation
        Flexible schedule & availability
        Background Check, Fingerprinting required
        Drug Screen required on day of hire