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Golf Shop Service Associate

Haig Point Club
Hilton Head Island, SC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Shop Service Associate


FLSA Status:               Non-Exempt

Department:               Engineer

Reports to:                 Shop Service Manager/Supervisor



Position Summary

Contribute to the growth of the Club through Member engagement, expert product and service knowledge, follow-up, and follow through regarding the servicing of land transportation and golf carts at the Shop.


Duties & Responsibilities


  • First point of contact for Members and guests on the phone and in the Shop. 
  • Responsible for engaging Members, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the Member’s golf cart/ and Club vehicles run at peak efficiency; adheres to Club Service standards to meet expectations.
  • Responsible for the organization and productivity of the service business through work order and Point of Sale (POS) transactions, thorough golf cart/vehicle inspections, service and replacement part knowledge.
  • Under the direction of Management, assists in various aspects of Member care, work order and POS assistance, and facility maintenance as needed.
  • Follow all policies and procedures related to the Shop service repair policies. Works with management to react to Member/guest service issues, complaints, and/or business opportunities.
  • Conduct and participate in routine express cart/vehicle services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
  • Primary driving force behind the implementation and constant execution of safety procedures, ensuring all services are performed per standard operating procedures.
  • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Effectively communicate with all associates, management, and Members; interprets and retains information and applies knowledge appropriately.
  • Ability to be a designated secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Maintain an organized and neat Shop.
  • Adhere to all company policies, procedures, safety and environmental rules.
  • Other duties as assigned.


Knowledge, Skills, and Abilities

  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One year of related experience in the automotive service environment or equivalent.
  • One year of sales experience preferred.
  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Strong verbal communication skills.
  • Strong customer service skills.
  • Ability to work Days, Weekends, Holidays.


Physical Demands/Work Environment


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.


Physical Demands


  • Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Communicate effectively in person, or by phone.
  • Enters and locates information on computer
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.


Haig Point Club


Hilton Head Island, SC
29928 USA



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