Regional Operations Director
Are you both passionate and process oriented? Are you looking for an opportunity to cultivate and shape an infrastructure? Do you prefer to work with like-minded people and cutting edge products?
If so, let us introduce you to HackerU, our global Cyber Security Education company. We are currently in the middle of rapidly breaking into and expanding in the US high-tech market. In fact, we recently opened our new US headquarters in sunny Miami, Florida. You are invited to learn more!
We are recruiting an extremely engaging, organized and effective Regional Operations Director to oversee and develop a Regional territory of education professionals to deliver the richest student experience at HackerUSA.
If you’re an experienced, motivated, and energetic Operations Professional, looking for a family-like, fun, and dynamic work environment, this is the job for you!
Develop strong, strategic partnerships throughout the territory, both on and off-site presence
Closely manage and develop all departments internally and with university partners which include instructors, operations and student success personnel
Oversee, establish and manage all performance metrics for regionals teams
Take full ownership of territory success by leading initiatives to bolster student performance and success
Establish a feedback loop that provides continuous understanding of the student experience and their engagement with instructors and material
Lead and inspire the best student experience through innovative content delivery
Create reporting structure, SOP’s, KPI’s and other metrics to capture performance
Have weekly calls with all reports to review and evaluate performance and provide feedback for continuous improvement
Develop and maintain strong relationships with Regional and Corporate leaders
Develop processes and provisions to ensure smooth and efficient operations
Able to analyze existing processes, provide feedback and assist in creating, documenting and refining operations for the organization
5+ years in leadership, strategic partnerships, business development or similar in the higher education
Experience building, managing and shaping a team of professionals
4+ years management experience working with KPI’s, performance and development initiatives
Capability to operate independently, and within a team setting
Experience developing, mentoring and engaging various levels of personnel
Interest & willingness to travel 50-75% in a 3-time zone landscape, as needed
Ability to decipher and simplify complex topics to a variety of audiences
Willing to meet the challenge of working in a fast growing hi-tech company**
Can effectively manage a variety of complex initiatives in varying environments and cultures **
Ability to multitask and prioritize competing deadlines and projects**
Highly motivated and determined to reach target-driven goals**
Excellent command of the English language, in both written and verbal communications **
Behavioral elements such as adaptability, resilience, resourcefulness, enthusiastic and meticulous are highly preferred
Job Type: Full-time
Salary: Competitive industry base and benefits