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Affiliate Support Center Specialist

Habitat For Humanity Americus, GA
  • Expired: June 27, 2019. Applications are no longer accepted.

Title: Affiliate Support Center Specialist
Position Number: 2211
Posting Description:

Habitat for Humanity International (HFHI) is currently seeking a knowledgeable and customer service oriented Affiliate Support Center Specialist.  This position will be based at our operational headquarters located in Americus, Georgia
 
The Affiliate Support Center exists to help Habitat for Humanity affiliates throughout North America effectively operate, succeed and grow. It helps affiliates implement their work and serve more families. This support can be as simple as guiding a caller to the right place on the intranet, or as complex as providing guidance in a crisis. The Affiliate Support Center tracks interactions with affiliates in a customer-relationship management database so that other staff members can provide service based on each affiliate's unique needs.

The Affiliate Support Center Specialist acts as a key resource, providing extended knowledge, interpretation, guidance and application of organizational policies and best practices for Habitat for Humanity affiliates in the US and Canada, State Support Organizations, Campus Chapters, and ReStores.  The Affiliate Support Specialists also introduce affiliates to Neighborhood Revitalization, assuring their understanding and readiness for the program, as well as assists struggling affiliates through long term, in depth revitalization efforts.

RESPONSIBILITIES INCLUDE:

  • Respond to incoming calls, emails and referrals which typically require more than a "one and done" interaction
  • Provide medium- to long-term engagement coaching for affiliates in application of best practices for specific areas of infrastructure such as family services, board training or volunteer coordination
  • Provide medium to long-term engagement coaching in applying best practices for building capacity
  • Facilitate improved infrastructure and sustainability through the Adopt an Executive Director program
  • Provide a channel for complaints from or about Habitat entities or internal departments
  • Provide guidance to affiliates in complaint resolution
  • Represent the Affiliate Support Center at conferences, summits and learning events
  • Provide "voice of the affiliate" as needed internally using support experiences
  • Other related duties as assigned by the supervisor

REQUIRED SKILLS:
  • Bachelor's degree or equivalent work experience
  • 3+ years of customer support or call center experience, experience working in a Habitat for Humanity environment, or a combination thereof
  • Proven critical thinking skills in finding solutions given comparable situations and information
  • Proven customer service skills in providing support to a variety of organizational sizes and knowledge levels
  • Strong verbal and written communication skills using a variety of channels and mediums (online, via phone, etc.)
  • Ability to build and maintain strong professional relationships with a variety of demographics
  • Proven professional conflict resolution skills
  • Results-driven individual who can multitask and effectively work both independently and as a team player
  • Problem solver with strong analytical and organizational skills
  • Working knowledge of Microsoft Office Suite (Outlook, Excel, Word)

Preferred:
  • Experience in internal and/or external business consulting
  • Knowledge of affiliate operations and how they relate to Habitat for Humanity International preferred
  • Knowledge of Habitat for Humanity International affiliate support systems, offerings and practices preferred

Auto req ID: 5222BR
Function: US Programs
Position Category: Full-time - Hourly
Position Type: US Employment
Geographic Location: North America
Required Travel: 0%
Location: Americus, Georgia
About: Habitat for Humanity International (HFHI) is a nonprofit, ecumenical Christian housing ministry. The purpose and goal of Habitat for Humanity International is to eliminate poverty housing and homelessness from the world, and to make decent shelter a matter of conscience and action. Habitat invites people of all backgrounds, races and religions to build houses in partnership with families in need. HFHI has an Administrative Headquarters based in Atlanta, Georgia, an Operational Headquarters based in Americus, Georgia and Area Office bases of operations in Manila, Philippines for our Asia and the Pacific work, San Jose, Costa Rica for our Latin American and the Caribbean work, and Bratislava, Slovakia, for our Europe, the Middle East and Africa work.

HFHI is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.

Habitat For Humanity

Address

Americus, GA
USA