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Customer Service Executive

HW Staffing Solutions
Manchester, NH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Great opportunity to work within an advanced Global life science company; which takes pride in the treatment of their employees by investing in generous Benefits such as Health, Dental and Vision. Along with a considerable PTO policy, Referral bonus's, Education assistance, Advancement opportunities and MUCH more (even the occasional free donuts and lunch.)

Job Description:

  • To ensure that all methods of communication are handled with the utmost professionalism to project the high quality image and standards.
  • Communicating courteously with customers by telephone, email, and CRM system ensuring queries outside of order entry or your level of expertise are escalated to the appropriate team.
  • Ensure that all customer orders received, are entered correctly into the ERP system on the day of receipt or within agreed timescales.
  • To be responsible for the daily CRM Case Management System.
  • Run end of day check reports.
  • Ensure that the agreed promised delivery dates to customers are maintained and that changes are relayed to the customer.
  • Improve back order management and up-dates to customers by monitoring and chasing Operations and/or Procurement on product delays.
  • Register customer complaints by logging into the CRM Case Management System and ensure the KPI reporting is maintained and issues escalated to the Manager.
  • Process RMA’s (Return Material Authorizations) to issue refunds/credit notes or compensation to customers to agreed values as determined by the Manager.
  • Communicate closely with field sales personnel.
  • Taking responsibility for ensuring that customer expectations are exceeded against response KPI’s.

Required Skills:

  • Experience of working in a sales support environment with order entry exposure.
  • Excellent telephone manner and communication (written and verbal skills) are Essential.
  • Strong computing and keyboard skills. Excel basic and Word required.
  • Experience in using ERP systems such as SAP, ORACLE, SAGE etc.
  • Experience in using CRM systems such as ZenDesk, Zoho, Hubspot

Education and Experience:

Education: Associates Degree or higher - Life Science/Chemistry field preferred

Experience: 2 - 3 years of customer service experience or 3 - 5 years of call center experience

 

 

 

Company Description
HW Staffing Solutions provides job seekers nationwide great direct hire, temporary and temporary to hire job opportunities with great employers. Find jobs in accounting & finance, office & administrative, Light industrial, professional and technical, call center and food processing. Get personal attention, unrivaled benefits and a chance to grow your career.

At HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate, we do this by connecting you with great companies and great opportunities. We celebrate our awesome diversity, believe that everyone has a unique talent, and appreciate the passion and perspectives that each of us bring to the table. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Engineering, Professional , Technical, Call Center, Food Processing, Healthcare and Hospitality

HW Staffing Solutions

Why Work Here?
At HW Staffing Solutions, we recognize the value of our employee associates equally to our clients. We are passionate about our jobs.

We are HW Staffing, and our mission is to “Connect Great People with Great Companies.” Collectively, we are revolutionizing how staffing services support the employee and client. HW Staffing jobs encompass meaningful work, a sense of purpose with career development, and a welcoming community. Our jobs inspire and reward independence. Our organizational culture of teamwork and inclusivity supports our spirit and commitment to helping people. Together we can help people find meaningful work - we’re just getting started #wearehwstaffing

Address

Manchester, NH
USA

Industry

Business

Website

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