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First Response IT Help Desk Technician

HTW, Inc San Diego, CA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

CMIT is looking for an eager and engaged Help Desk Technician to join our team located in San Diego, CA. The successful candidate will be comfortable working in an MSP environment to serve as point of contact for clients seeking technical assistance. The individual must be able to recognize, troubleshoot and resolve client issues. The candidate will also have the opportunity to work in a team environment to solve complex issues. The individual is responsible for creative problem solving and recognizing client up-sell opportunities. Customer service must be a priority.

 

Responsibilities include the following:

  • Serve as first point of contact for clients seeking technical assistance over the phone or email
  • Respond to all requests via phone and email.
  • Perform troubleshooting through diagnostic techniques and asking relevant questions
  • Determine the best solution based on the issue and details provided by the client
  • Offer technical assistance on configuration, set up, maintenance, and troubleshooting of   computer systems, hardware, and software
  • Document all complete tasks, troubleshooting, and instructional information
  • Follow up and update customer status and information
  • Identify and suggest possible improvements on any and all internal or external procedures
  • Occasional onsite support for clients 

Requirements:

  • High School Diploma
  • Demonstrate ability to troubleshoot technical issues and problem solve
  • Strong problem identification and resolution skills
  • Able to build and maintain lasting relationships with customers
  • Exceptional verbal communication and presentation skills
  • Excellent listening skills and ability to ask relevant questions
  • Strong written communication skills
  • Self-motivated, with high energy and an engaging level of enthusiasm
  • Ability to work individually and as part of a team
  • High level of integrity and work ethic
Company Description
We are a leading provider of IT services for hospitality management companies nationwide. HTW operates on a managed services model that offers proactive outsourced IT services and management services at affordable, consistent monthly rates. Our subscription model allows ownership groups to effectively budget and foresee IT expenses, saving them money and time in the long run.

Local businesses simply do a better job of serving and building trust with our clients, as local small business owners like to do business with other small businesses in their community. We are not just an IT service provider but a trusted professional advisor to our clients.

We offer managed services packages ranging from 24/7 monitoring of servers and software to secure, off-site data storage, Help Desk support, telecommunications and voice services, managed print, and cloud computing, just to name a few. We provide our business owners with their own webpages, a network of knowledgeable partners, and powerful and flexible tools. Our business owners and headquarters staff have strong relationships with worldwide technology companies such as Dell, Microsoft, and Intuit, along with access to a team of skilled IT engineers at any time of day or night.

HTW, Inc

Why Work Here?
Growth oriented with an exciting team environment!

We are a leading provider of IT services for hospitality management companies nationwide. HTW operates on a managed services model that offers proactive outsourced IT services and management services at affordable, consistent monthly rates. Our subscription model allows ownership groups to effectively budget and foresee IT expenses, saving them money and time in the long run. Local businesses simply do a better job of serving and building trust with our clients, as local small business owners like to do business with other small businesses in their community. We are not just an IT service provider but a trusted professional advisor to our clients. We offer managed services packages ranging from 24/7 monitoring of servers and software to secure, off-site data storage, Help Desk support, telecommunications and voice services, managed print, and cloud computing, just to name a few. We provide our business owners with their own webpages, a network of knowledgeable partners, and powerful and flexible tools. Our business owners and headquarters staff have strong relationships with worldwide technology companies such as Dell, Microsoft, and Intuit, along with access to a team of skilled IT engineers at any time of day or night.

Address

San Diego, CA
USA
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