IT Support Assistant Technician
- $17 to $19 Hourly
The IT Support Assistant Technician serves as an in-office role reporting to the IT Support Service Manager. This part-time position is the first-line of communication with customers, vendors and partners. As the first point of contact, this role will be focused on organization, issue assignment, light project work, and basic support. Offering basic support to our customers is only one function, as this role will also help support internal team members and any efforts within their department. This is an entry level position, with growth potential, ideal for a candidate looking to expand their knowledge. No previous IT experience is required, but helpful.
Managing IT Support intake queue in Autotask PSA
Managing IT Support intake phone line
Assisting Level 1 - Level 3 IT Support Technicians on customer and internal projects
Assist in managing and updating of inventory, configurations, assets, and equipment
Content writing and production for internal and external knowledge bases
First response communication with customers, vendors and other contacts including but not limited to ticket responses and phone calls.
Assessing and assigning customer issues and incidents
Assisting customer with basic troubleshooting
Some experience with Microsoft Office, Windows (user-level experience acceptable)
Some experience with Google Workspace, Google Services (user-level experience acceptable)
Exceptional customer service skills and demeanor
Ability to use a computer, phone, headset, digital services
Ability to help train and teach customers on basic issues
We have an awesome staff and work in small teams to support our end customers. Lots of great perks and benefits!
HTML Global is a fast-growing managed IT service provider on Chicago's north shore. Employees work in small teams to service client needs. We offer full benefits, including healthcare, dental, vision, short and long-term disability, 401k progressive paid time off, tacos and more.
2111 Chestnut Ave. GlenviewGlenview, IL
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