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IT Support Assistant Technician
HTML Global Glenview, IL

IT Support Assistant Technician

HTML Global
Glenview, IL
Expired: over a month ago Applications are no longer accepted.
  • $17 to $19 Hourly
  • Part-Time
Job Description

The IT Support Assistant Technician serves as an in-office role reporting to the IT Support Service Manager. This part-time position is the first-line of communication with customers, vendors and partners. As the first point of contact, this role will be focused on organization, issue assignment, light project work, and basic support. Offering basic support to our customers is only one function, as this role will also help support internal team members and any efforts within their department. This is an entry level position, with growth potential, ideal for a candidate looking to expand their knowledge. No previous IT experience is required, but helpful.

Responsibilities:

  • Managing IT Support intake queue in Autotask PSA

  • Managing IT Support intake phone line

  • Assisting Level 1 - Level 3 IT Support Technicians on customer and internal projects

  • Assist in managing and updating of inventory, configurations, assets, and equipment

  • Content writing and production for internal and external knowledge bases

  • First response communication with customers, vendors and other contacts including but not limited to ticket responses and phone calls.

  • Assessing and assigning customer issues and incidents

  • Assisting customer with basic troubleshooting

Requirements:

  • Some experience with Microsoft Office, Windows (user-level experience acceptable)

  • Some experience with Google Workspace, Google Services (user-level experience acceptable)

  • Exceptional customer service skills and demeanor

  • Organizational skills

  • Ability to use a computer, phone, headset, digital services

  • Ability to help train and teach customers on basic issues

Company Description
HTML Global is a fast-growing managed IT service provider on Chicago's north shore. Employees work in small teams to service client needs. We offer full benefits, including healthcare, dental, vision, short and long-term disability, 401k progressive paid time off, tacos and more.
Why Work Here?
We have an awesome staff and work in small teams to support our end customers. Lots of great perks and benefits!

HTML Global is a fast-growing managed IT service provider on Chicago's north shore. Employees work in small teams to service client needs. We offer full benefits, including healthcare, dental, vision, short and long-term disability, 401k progressive paid time off, tacos and more.

Address

HTML Global

2111 Chestnut Ave. Glenview

Glenview, IL
USA

Industry

Technology

Website

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