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Client Services Representative

HSI Eugene, OR

  • Expired: February 03, 2021. Applications are no longer accepted.

Job Summary

The Client Services Representative (CSR) provides customer support related to HSI products and services, including troubleshooting issues and responding to more complex inquiries (i.e., taking a payment, providing account information, etc.). Responsible for establishing and maintaining professional and positive relationships with customers on behalf of the company and ensuring issues are addressed consistently with Company policies and practices.

Essential Functions

  • Actively and consistently supports all efforts to simplify and enhance the customer experience to include remaining current and adhering to all department processes
  • Responsible for interfacing with customers prior to and/or after the sale of the company’s products and services; enter orders, up-sell, cross-sell HSI program materials
  • Align on outreach and sales support in the assigned territory
  • Work independent and as a part of a team to resolve customer issues and requests
  • Develop and maintain positive customer relationships and coordinating with various departments within the company to ensure that customer requests are handled appropriately and in a timely manner
  • Offer low level technical support to clients regarding systems, online tools, store and other electronic initiatives
  • Consistently document customer calls and interactions
  • Abide by confidentiality standards as outlined by Human Resources and your management team
  • Adheres to the attendance policy by being punctual with assigned work schedules and breaks
  • Submit appropriate paperwork to management such as call plans, time sheets, weekly activity reports in accordance with training procedures
  • Attend educational product, professional development, seminars, and company trainings as recommended by management
  • Collect and report competitive information to management
  • Contact dormant accounts to solicit sales related to the HSI family of brands products and services as part of campaigns and call plans
  • Support other members of the frontline staff team
  • Perform other related duties as assigned by management

Qualifications

  • Associate Degree in a related field
  • 2 - 4 years of Customer service experience in a call center environment
  • 2+ years of experience working with a multi-line phone system
  • Average to above average typing skills (50-60 WPM) is preferred
  • Proficient knowledge of standard office equipment (Fax, Copiers, etc.)
  • Working knowledge of MS Word, Excel, Outlook, PowerPoint
  • Proficiently navigate web-based programs

ADA Requirements

Constant interpersonal skills, teamwork, customer service, problem analysis, and reading, speaking, writing, and understanding English. Occasional mentoring, teaching, decision making and independent judgment or action. Frequent keyboarding, sitting, standing, hearing, and talking

HSI

Address

Eugene, OR
97403 USA

Industry

Business

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