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Bilingual (Spanish) Community Outreach Rep. (w/Sales & Marketing exp.)

HSC Health Care System Washington, DC
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

JOB SUMMARY

The Community Outreach Representative provides in-the-field services as follows: makes home visits to initiate the enrollment process for newly eligible enrollees; locates existing members as part of the member-monitoring process; educates prospective and existing members and families on services and benefits of HSCSN; assists with the HSCSN Family Support Network, Youth Athletic Program, and serves as HSCSN representative at health fairs, collaborative/community organization events and meetings. Primary focus is on the Latino community; however, incumbent will be working with the community at large. This position serves under the direction of the Director of the Department of Family and Community Development with some independent discretion in decision-making.

JOB FUNCTIONS

Essential job duties

1. Serves as Spanish interpreter for the Department of Family and Community Development.

2. Assist all line of business in retaining current qualified members by following a strategic daily work schedule that includes rotating am/pm hours and weekend hours. This includes but not limited to telephone outreaches and community visits with members.

3. Establish and maintain an accurate record of all members contact which includes outreach and home visits.

4. Accurate completion and daily submission of all assessments, necessary form, etc.

5. Maintain and increase daily and monthly goals set to increase the overall membership.

6. Assist in developing marketing strategies, campaigns and community partnerships to promote community awareness of HSCSN services.

7. Makes visits to homes of newly eligible enrollees to conduct health and home needs survey during the enrollment process. Collects information on the child’s background, medical condition, health service utilization, education, vocation, family status, and living environment.

8. Assists in the implementation of EPSDT initiatives to increase member health visits.

9. Attends and serves as HSCSN representative at local health fairs, collaborative and community organization events and meetings.

10. Assists in coordinating and facilitating Outreach Program activities.

11. Prepares and submits assessment packages and weekly reports on assigned outreach activities.

QUALIFICATIONS

Required Experience

  • Three years community relations, customer or member services experience in a health-related or managed care organization environment preferred.
  • Must be fluent in both Spanish and English.
  • Must possess excellent customer relations skills.
  • Must have excellent oral and written communication skills in both Spanish and English.
  • Must have the ability to make presentations effectively and communicate with executives, directors, managers, staff members, as well as the general public.
  • Must be able to work independently, think creatively, plan strategically, and implement efficaciously. Ability to work effectively within a team framework.
  • Must possess valid driver’s license and have access to reliable automobile.

Education

  • Associate degree required. Bachelor’s degree preferred.

DC Residents are encouraged to apply!

HSC Health Care System

The HSC Health Care System provides and coordinates innovative, high quality, community-based care for individuals with complex needs and their families. HSC empowers all we serve to improve the quality of their lives. The HSC Health Care System (HSC) is a nonprofit health care organization committed to serving families and adults with special health care needs and eliminating barriers to health care services. The System combines the resources of a health plan (Health Services for Children with Special Needs, Inc.), pediatric specialty hospital (The HSC Pediatric Center), home health agencies (HSC Home Care, LLC and HSC Health and Rehabilitative Services), and parent foundation (The HSC Foundation) to offer a comprehensive approach to caring, serving and empowering people with disabilities. HSC employs over 700 staff members, with operating revenue of approximately $225 million annually. Strategic plans include further expansion of services into broader territories, including Virginia. As a first-of-its-kind health system in Washington, DC with more than a century of experience, The HSC Health Care System remains committed to changing the lives of the people we serve through expert medical care, care coordination and advocacy. Today, we are known for our expertise in treating children, teens and adults who have disabilities and complex medical conditions.

Address

Washington, DC
Washington, DC
USA

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