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Tier 2 IT Help Desk Support Technician - Stepping Forward Technology

HR Solutions Group
Colorado Springs, CO
  • Expired: October 08, 2022. Applications are no longer accepted.

Stepping Forward Technology is a family-run, locally owned, Managed Service Provider that takes a proactive approach to technology support and management. Our mission is to help small to medium-sized businesses in and around Colorado Springs THRIVE through effective IT planning and the use of cutting-edge technology.  Since 2006, our collaborative team has been successfully equipping companies with the right IT tools to enable them to move forward and meet their goals.

We are currently seeking a friendly and humble Tier 2 Help Desk Technician who is passionate about assisting end-users and loves technical challenges.  As a small team, this professional position provides enormous growth opportunities as you will be cross-trained and exposed to all types of service requests. Typical requests will involve various workstations, servers, printers, networks, and vendor-specific hardware and software. If you have a passion for helping others, a strong work ethic and initiative, consider joining our team as our next Tier 2 Help Desk Technician!

As our Tier 2 Help Desk Technician, your responsibilities with include, but are not limited to the following:

  • Provide Tier 2 Level IT Support relating to technical issues involving Microsoft's core business applications and operating systems
  • Troubleshoot and resolve incoming technical issues via phone or through our ticket system
  • Connect via telephone, remote support applications, and occasionally onsite to resolve client technical issues (typically less than 10% travel)
  • Establish and communicate clear expectations with clients and work with our team to solve difficult issues
  • Research internal and external resources for the best solution
  • Advise clients as to pertinent concerns discovered in the process of serving them
  • Thoroughly enter all service tickets and track and document time and expenses in ConnectWise
  • Build and foster client relationships to earn their trust

To be a successful Tier 2 Help Desk Technician, you will have the following:

  • A humble attitude, willing to learn from mistakes and others
  • Bachelor's Degree in Computer Science or related field - preferred
  • 2+ years of IT service desk technician experience supporting clients over telephone/in-person
  • 2+ years of experience supporting Windows Operating System (7, 8, 10, 11)
  • 1+ years of experience working with Windows Active Directory environments (Server 2012R2 through 2019)
  • Understanding of Foundational Networks (IP Addressing, Subnetting, DNS, DHCP, etc.)
  • Knowledge of Office 365
  • Scripting Knowledge
  • Advanced understanding of operating systems, business applications, printing systems, and network systems
  • Certifications:  A+, Network+, Security+, CCNA, MCP, MCSA or MCSE - preferred
  • Interpersonal skills: such as telephone skills, communication skills, active listening, and customer-care
  • Ability to work in a team and communicate effectively
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: the ability to match resources to technical issues appropriately
  • Understand support tools, techniques, and how technology is used to provide services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast-moving environment
  • Must have reliable transportation

If you want to further your IT career in an industry that is exciting and always evolving, consider joining our thriving team of tech heroes.  We value and appreciate our employees and will support you with great company culture and opportunities for professional growth.  At Stepping Forward Technology, we provide competitive wages, benefits, leading-edge technology, and strong team collaboration.  Apply today for immediate and confidential consideration to become our next Tier 2 Help Desk Technician.  To learn more about us, visit us online at 

HR Solutions Group


Colorado Springs, CO