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IT Support Specialist - Schaumburg, IL

HR Pals Recruiting Pals
Schaumburg, IL
  • Expired: October 28, 2022. Applications are no longer accepted.
General Purpose:

Provides technical support for all corporate users of Information Technology systems and services related to equipment, systems, and general PC functioning.

Essential Functions:
  • Receives all requests/problems from users through IT Technical Support.
  • Provides accelerated technical support: problem diagnosis and resolution.
  • Follows the IT Technical Support Center policies and procedures for documenting calls, tracking resolution, and closing calls.
  • Provides application administration on servers.
  • Participates in on-call rotation of the Technical Support Center.
  • Works closely with other IT personnel to coordinate support for users.
  • Provides client-side technical support, problem identification, troubleshooting, and diagnosis.
  • Escalate calls to a higher level of support as needed.
  • Monitors system availability, system back-ups, system status, and call status.
  • Participates in special projects involving end-user support.
  • Performs hardware/software installations and upgrades.
  • Participates in new product implementation/upgrade and user training.
  • Assists in organizing and developing end-user training programs.
  • Inputs, logs and assigns problems in order to analyze and track problems to final resolution.
  • Completes assignments as requested and assigned.
  • May have access to electronic personal health information (ePHI) necessary to fulfill the above duties and responsibilities. Parameters of access, use, and disclosure are further defined by the organization or department.

Minimum Education & Experience Requirements:
  • Associate Degree or equivalent years of experience and training; preferred concentration in Computer Science or a health care related field.
  • Two (2) years' experience in a user support environment.

Knowledge, Skills & Abilities Required:
  • Demonstrated knowledge in the use of current business and Microsoft Office 365 applications.
  • Good customer service skills.
  • Good communication skills, verbal and written.
  • Good business acumen.
  • Demonstrated organizational/analytical skills and attention to detail.
  • Broad general knowledge of computer technology, applications, and networks.
  • Demonstrated ability and initiative to acquire and apply job-related concepts/knowledge at an accelerated pace.
  • Ability to work independently with minimal supervision.
  • Demonstrated ability to handle a high volume of tasks with changing priorities and short deadlines.
  • Demonstrated success as a productive team member.

Working Conditions & Physical Effort:
  • Work is normally performed in a typical interior/office work environment.
  • Physical activity is light and may require frequent lifting, carrying, pushing or pulling up to 20 lbs.
  • Ability to sit in front of computer for long periods of time.
  • Ability to work flexible schedule and/or evening hours as needed.
  • Ability to travel as needed.

HR Pals Recruiting Pals


Schaumburg, IL
60159 USA