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Front Office Manager

HORIZON HOSPITALITY (Hospitality Executive Search) Harrisonburg, VA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are proud to represent a beautiful, independent full-service hotel seeking to add a new Front Office Manager to lead their guest services team for a spectacular property located in Harrisonburg, VA. This hotel features 200+ rooms, 4 F&B outlets and over 20,000 square feet of total meeting/event space. The Front Office Managers supervises the day-to-day operations of front desks and reception areas for the hotel. They will train and manage staff, supervise administrative and clerical duties, and address customer complaints and queries.

Front Office Manager Responsibilities:

  • Defining and implementing front desk objectives and procedures.
  • Hiring and training staff and managing the shift schedules.
  • Tending to guests' complaints and questions and providing exceptional customer service.
  • Ensuring that the front desk and reception area is kept clean and organized.
  • Maintaining front desk office supplies and equipment.
  • Managing budgets, records, and contracts.
  • Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
  • Conducting performance reviews with the front desk staff.
  • Generating reports and feedback for presentation to the general manager.
  • Performing administrative duties such as filing and updating records, among others, as needed.

Front Office Manager Qualifications:

  • A minimum of 2 years of experience as a front desk manager or similar.
  • Proficient in hotel front desk software such as HotelKey, innRoad, and Cloudbeds.
  • Good understanding of procedures and practices in the hospitality industry.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills.
  • The ability to provide exceptional customer service.
  • Good leadership and training abilities.

If you're interested in this exceptional opportunity, please apply today.

Only qualified candidates will be contacted. 

Company Description
Horizon Hospitality is continually recognized as the most highly-respected recruitment firm for the hospitality industry.

When you’re applying for a job, you want to feel like more than just a page in a stack of resumes. You want to know that you’re seen as a person, and to be recognized for your unique talents and experience! The Horizon Hospitality recruiters are committed to making that happen, and to helping you find the next step in your career.

For over 20 years, the recruiters at Horizon Hospitality have been cultivating relationships with hospitality clients across the country, with exclusive access to confidential searches that you won’t see on any job boards. If a Horizon Hospitality recruiter reaches out with an opportunity, you know it will be worth hearing about.

Our clients continue to work with us because we are committed to finding the right talent to fit their needs, and we promise to do the same for you.

What to Expect When Working with Horizon Hospitality Recruiters:
• We will take the time to understand your career direction and goals.
• We will ensure that you are fully prepared for every step of the interview process.
• We will provide consistent and honest communication at every step.
• Your information that you share is always fully confidential.
• Our goal is to connect you with an opportunity that perfectly bridges your existing skills and experience with your future hospitality career!

Sanford Rose Associates, the nation’s 9th largest network of recruiting firms, recognized Horizon Hospitality’s excellence and achievements by naming them “SRA Office of the Year for 2019.”

HORIZON HOSPITALITY (Hospitality Executive Search)

Horizon Hospitality is continually recognized as the most highly-respected recruitment firm for the hospitality industry. When you’re applying for a job, you want to feel like more than just a page in a stack of resumes. You want to know that you’re seen as a person, and to be recognized for your unique talents and experience! The Horizon Hospitality recruiters are committed to making that happen, and to helping you find the next step in your career. For over 20 years, the recruiters at Horizon Hospitality have been cultivating relationships with hospitality clients across the country, with exclusive access to confidential searches that you won’t see on any job boards. If a Horizon Hospitality recruiter reaches out with an opportunity, you know it will be worth hearing about. Our clients continue to work with us because we are committed to finding the right talent to fit their needs, and we promise to do the same for you. What to Expect When Working with Horizon Hospitality Recruiters: • We will take the time to understand your career direction and goals. • We will ensure that you are fully prepared for every step of the interview process. • We will provide consistent and honest communication at every step. • Your information that you share is always fully confidential. • Our goal is to connect you with an opportunity that perfectly bridges your existing skills and experience with your future hospitality career! Sanford Rose Associates, the nation’s 9th largest network of recruiting firms, recognized Horizon Hospitality’s excellence and achievements by naming them “SRA Office of the Year for 2019.”

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Harrisonburg, VA
USA

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Business

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