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Senior Care - Client Services Coordinator

HOME INSTEAD Southern Oregon Medford, OR

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Home Instead Senior Care®

Client Care Coordinator Job Description

Rogue Valley Senior Care, LLC d/b/a Home Instead Senior Care


The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiverSM introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.


Primary Responsibilities:

· Reflect the core values of Rogue Valley Senior Care, LLC (d.b.a. an independently owned and operated Home Instead Senior Care franchise).

· Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.

· Conduct Service Inquiries and Care Consultations as needed following the consultative sales process

· Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.

· Work with other team members to coordinate various aspects of a client’s care.

· Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.

· Create and maintain client and responsible party records documenting all quality assurance meetings.

· Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).

· Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.

· Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.

· Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.

· Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.

· Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.


Secondary Responsibilities:

· Participate as needed in all CAREGiver meetings

· Maintain regular attendance to execute job responsibilities

· Conduct Family Education sessions as needed

· Perform any and all other functions deemed necessary





Education/Experience Requirements:

· College degree preferred

· One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.

· Must possess a valid driver’s license


Supervisory Responsibilities:

· None –


Knowledge, Skills and Abilities:

· Must have an understanding of and uphold the policies and procedures established by Rogue Valley Senior Care, LLC (d.b.a. an independently owned and operated Home Instead Senior Care franchise.

· Must demonstrate excellent oral and written communication skills and the ability to listen effectively

· Must have the ability to work independently, maintain confidentiality of information and meet deadlines

· Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills

· Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures

· Must demonstrate knowledge of the senior care industry

· Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work

· Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community

· Must have the ability to present a professional appearance and demeanor

· Must have the ability to operate office equipment

· Must be able to operate HISC technology systems

· Must be patient and congenial on the telephone

· Must have computer skills and be proficient in Excel and Word

· Must have the availability to work evenings or weekends as required

· Must have the ability to perform duties in a professional office setting

· Must have the ability to work as a part of a team

HOME INSTEAD Southern Oregon

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1575 E McAndrews Rd

Medford, OR



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