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Customer Service Representative

HMP DME Services Blue Springs, MO
  • Expired: over a month ago. Applications are no longer accepted.

Are you ready to help patients and their families during a time of need?

For over 23 years now, HMP DME Serviceshas been the premier provider of durable medical equipment to patients under hospice care. Our 24/7 delivery and service operation, based in Blue Springs, has grown and we need to add to our in-house Customer Service Team.

Job Description:

  • Answer questions via phone, email, and fax, from Hospice Personnel, Nursing Homes and Patient Families.
  • Enter, Confirm and Complete, sales orders, pickup orders, transfer orders and exchange orders.
  • Track Serialized inventory using Excel spreadsheets.
  • Assist in troubleshooting primary equipment with customers i.e. concentrators, nebulizers, suction equipment and wheelchairs.
  • Create, organize, update and file patient folders/files.
  • Interact/coordinate with company personnel to ensure that orders are dispatched correctly and on a timely basis.
  • Communicate with company personnel, accounts and families regarding delivery and pickup status.
  • Execute a variety of reporting and creation functions using proprietary software, MS Office, internet, and email.
  • Communicate with Sales and all concerned departments on pricing, contracts and Customer Service issues.
  • Be a positive, hard-working, fast-paced “Team Player”.

Job Requirements:

  • High School Diploma
  • Strong People Skills
  • Excellent computer skills, Word, Excel
  • Excellent verbal and written communication skills
  • Must be a self-starter
  • Must know how to use and set up standard DME equipment (will be trained)
  • Basic knowledge in use of office machines
  • Strong organization skills
  • Basic 10-key and typing skills

Hours:

  • Full-time position
  • Afternoons, evenings and weekend shift
  • 5-day work week

Benefits:

  • Vision, dental, medical insurance for only $95/mo
  • Paid vacation
  • Paid holidays
  • 401(k) plan at 6 months with employer match

Pay:

  • $13-14/hr; Commensurate with experience

HMP DME Services

Why Work Here?

Family owned company dedicated to helping people!

Address

400 SE Brizendine Rd, Blue Springs MO 64014
Blue Springs, MO
USA