Biotech Sales Specialist

LOCATION- BOSTON, MA
TERRITORY- NORTHEAST US

JOB DESCRIPTION

Our client is expanding and has an immediate opening for a field-based Biotech Sales Specialist based in Boston. This position is responsible for identifying new business, engaging new and existing sales, and driving all sales opportunities primarily within the biotech and biopharma industry. The right candidate will join a customer-centric team to nurture the customer experience with Applications and Technical Support, Marketing, Quality, Production, R&D, Customer Service, and Shipping departments and will report to the Global Director of Sales.

This is a full-time, remote, field-based position covering the Northeast to support domestic customers located in regions outlined by the Global Director of Sales (east of Mississippi River). The responsibilities outlined below may fluctuate depending on the number of projects, sales opportunities, and current business priorities.

RESPONSIBILITIES

• Develops and executes successful sales strategies for rapid revenue growth and market share expansion in Northeast territory

• Works collaboratively with Applications and Technical Support and Customer Service to achieve performance targets while exceeding customer expectations

• Achieves annual product sales goals set for the territory while working in coordination with the local assigned team within their territory

• Maintains accurate and timely opportunity funnel and customer data in customer relationship management (CRM) portal (e.g., Salesforce) with guidance as needed

• Achieves high levels of customer satisfaction through delivery of sales and support assistance and coordinates product evaluations, technical and application support, and customer training

• Works with prospective and current customers to increase awareness, influence, and presence across territories

• Monitors and develops awareness of competitive activities and strategies. Identifies, engages, nurtures, and closes sales opportunities. Reports on territory and account sales relevant to their region

• Generates forecasts for their region on a periodic basis

• Represents our company within the biotech and biopharma community, including local and large industry trade shows and on-site customer visits

• Actively provides feedback regarding customer requirements, product evaluations, and general product improvements.

• Generates new ideas that grow market share and improve customer satisfaction

• Obtains feedback and organizes voice of the customer (VOC) information Assesses competition and customer feedback to understand our success or failure in the market and suggests changes to our products, messaging, and customer support for improvement

• Maintains strong working relationships within Marketing, Applications and Technical Support, Customer Service, Product Management, Operations, and Shipping departments

• Stays abreast of the latest trends in the field via literature and personal communications with researchers and other life science suppliers.

• Develops leadership, mentorship, exemplary work ethic, and model behavior consistent with our core values

• Demonstrates behavior outlined within the Employee Handbook.

QUALIFICATIONS

• Bachelor’s degree in Molecular Biology, Biochemistry, Genetics, Biology, Chemistry, Bioinformatics, or a life sciences-related, or commensurate work experience.

• MBA, or Master’s degree or PhD in Molecular Biology, Biochemistry, Genetics, Biology, Chemistry, Bioinformatics, or a life sciences-related discipline, commensurate experience preferred

• 10+ years of bioprocess-related sales experience. Need to be able to understand viral vector (AAV & LV) drug manufacturing, cell and gene therapies, GMP, scale up, bioreactors, etc.

• Significant experience working within the biotech/pharmaceutical industry, an exceptional ability to operate at the intersection of science and business, and drive value creation through external innovation

• Highly driven, proactive individual with a strong motivation to succeed and drive business growth

• Experience in Cell and Gene Therapy is a plus

• Experience with transfection, electroporation, and viral transduction workflows is a plus

• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Experience working with Customer Relationship Management (CRM) software (e.g., Salesforce or other) preferred

• Excellent written, verbal, listening, and presentation skills

• Effective in opportunity management, problem-solving, organization

• Comfortable with setting and upholding deadlines, working in a cross-functional team setting

• Approachable, friendly personality and ability to work well in a highly collaborative team environment

• Product management, marketing, or technical support experience in a life sciences company is preferred

• Ability to travel independently up to 50%, including overnight travel; Ability to drive a vehicle; Must have current and valid U.S. driver's license; Ability to travel by air; Must have current and valid U.S. passport