Call Center Agent - Medicaid/healthcare
HHS Technology Group is a valued and trusted systems integration partner for several departments within a number of State Governments. The intense growth and tremendous financial forecast we are experiencing at HHS Technology Group can largely be attributed to our successes on these initiatives and having strong performance accelerating state government technical solutions.
+ Identify customers? needs, clarify information, and provide solutions and/or alternatives
+ Managing large amounts of inbound calls and making outbound calls to follow-up on previous inquiries related to Medicaid provider enrollments
+ Keep records of all conversations and engagements in the call center database
+ Build sustainable relationships and engage customers
+ Screening, tracking, and processing incoming Medicaid provider enrollments
+ Performing provider file updates and file maintenance
+ Prepare and respond to audit requests
+ Communicating directly with other call center personnel, internal departments, providers, auditors, supervisors, and stakeholders with Medicaid and State Agencies
+ Conducts enrollment and update training
+ Meet quality controls and production standards
+ Occasionally attend training seminars to improve knowledge and performance level
+ At least 1 year of previous experience in a customer service or support role handling inbound and/or outbound phone calls as well as email inquiries
+ Prior experience handling Medicaid related calls
+ Ability to work in our Call Center, with remote work allowed during the COVID-19 pandemic
+ Ability to effectively use all available resources to provide the right response or direction quickly
+ Skill in writing concise, grammatically correct correspondence and notes, with strong typing and writing skills for clear communication
+ Familiarity with CRM systems and practices
+ Demonstrated ability to adhere to polices and procedures with flexibility and adaptability
+ Customer focus, attention to detail, and the ability to adapt to different personality types
+ Ability to multi-task, set priorities, and manage time effectively enough to maintain set performance expectations
+ Ability to learn new processes, procedures, software programs and systems quickly
+ Ability to work independently as well as in a team environment within an office setting
+ Ability to demonstrate proficiency in the use of the MS Office Suite and navigation within the most recent versions of the Windows Operating System
+ Understanding of standard HIPAA protocols
+ High School Degree
+ 2+ years of previous experience in a customer service or support role handling inbound and/or outbound phone calls as well as email inquiries
+ Experience screening, tracking, and processing Medicaid provider enrollments
+ Prior experience working in a Healthcare setting and/or Medicaid State Agencies
+ Experience in conducting training remotely
+ College Degree
HHS Tech Group employees enjoy a very comprehensive and competitive benefit package:?
Fully paid dental, vision, life insurance, and disability insurance. ?
Generous 401k matching program fully vested from beginning.?
Generously sponsored Medical Insurance through Cigna (PPO or HSA ? with company match)
HHS Technology GroupCheyenne, WY
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