Skip to Main Content
← Back to Jobs

Customer Support Representative - Now Hiring!

HGS USA Peoria, IL
  • Posted: over a month ago
  • $10 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Do you enjoy getting apps to work & helping others? Why not make a career out of it & build your 401K, earn a full-time wage, and have your college education reimbursed?

In this role, you will be providing awesome customer service by chat and phone (100% inbound and no sales) supporting an application that provides a seamless payment option for its users and helps people reap the social benefits of their payment platform... far beyond the moment of purchase.

The ideal candidate will demonstrate an empathetic and sympathetic approach while listening to customers, analyzing their needs and helping resolve their issues.

What do we offer?

$10.50/hr, paid breaks,financial perks, & comprehensive health and dental plan after 90 days.

• 50% top up to your 401K contributions

Interested in growing your career? Ask your HGS representative about our Tuition Reimbursement program (available after being part of the HGS team for one year). J

A Full-Time Customer Service Schedule

• Shift premiums available for weekend and evening work

A Real opportunity to grow your career

• 90% of our Management staff started their career as a Customer Service Representative

Along with a passion for helping people with technology we look for:

A high school diploma (or equivalent)

Qualified candidates must be able to pass a company-paid background check and drug screening.

Successful completion of a full background check (we do this during the interview process)

Strong problem-solving skills

The ability to work any scheduled shift within a Monday – Sunday 7am – 10pm environment

A great team player

***2 years customer service experience preferred

Have questions?

Chat (8:30am-7:00pm EST Mon-Fri) or leave a message with us on www.joinhgs.com or Facebook @HGSUSA

HGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

HGS USA

Why Work Here?

HGS is passionate about our people. Our people are our biggest investment: they are the voice and heart of our business.

HGS USA is a people company that believes in empowering and nurturing your personal and professional development. We encourage our people to think outside the box to develop ideas in the interests of our clients and our business. In return for determination, hard work and enthusiasm, we offer competitive salaries and benefits, top quality training and a challenging but supportive work environment. We are committed to realizing our employees' potential through a combination of training, education, and robust employment policies. We encourage employees to take ownership, take pride in their achievements and celebrate small success. In this role you will be providing stellar customer service as you handle incoming inquiries in our contact center. The ideal candidate will demonstrate an empathetic and sympathetic approach while listening to customers, analyzing their needs and helping resolve their issues. If you are analytical, details oriented, and enjoy solving problems both imaginatively and resourcefully; consider a career with us today!

Address

5515 West War Memorial Drive,Peoria IL
Peoria, IL
USA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.