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Customer Service Representative - HGS280

HGS USA El Paso, TX
  • Expired: over a month ago. Applications are no longer accepted.

We need dynamic individuals to join our Customer Service team to answer incoming calls for a growing leader in telecommunications. Do you think you can help each and every customer know what it feels like to be satisfied with their entertainment provider? If your answer is YES, we have a great opportunity that provides that provides:

$11.50 an hour, with paid breaks ($12.00 an hour for Spanish speaking Representatives)

Increase your pay:

-- Shift Differential – EARN up to $2.00/Hour if you work one of our Premium Shift

-- Sale commission once you finish training

8 Weeks of fully paid training

Shift Premiums paid for evening and weekend shifts

A comprehensive health and dental plan after 90 days

50% top up to your 401K contributions

A Real opportunity to grow your career 90% of our Management staff started their career as a Customer Service Representative

Tuition Reimbursement program Available after being part of the HGS team for one year

What would you be doing?

Delivering an exceptional customer experience by resolving customer’s questions, complaints and requests for service

Helping callers understand their bills and services

Sell customers ancillary services that complement their current services and/or lifestyle

Handling escalated and complex customer calls

Providing troubleshooting on technical questions related to home Television and Internet

Along with a passion for helping people with technology, we look for:

A high school diploma (or GED)

6 months Call Center experience

Ability to perform your job duties while speaking in Spanish and English

Willingness to submit a background check

Shift Flexibility – Our customers need help Monday to Sunday 6am-10pm (Flexible w/school schedule provided AFTER 8 weeks of training)

Someone who is very comfortable with computers

The ability to multi-task easily

Have questions?

Chat (8:30am-7:00pm EST Mon-Fri) or leave a message with us on www.joinhgs.com or Facebook @HGSUSA

HGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

HGS USA

Why Work Here?

HGS is passionate about our people. Our people are our biggest investment: they are the voice and heart of our business.

HGS USA is a people company that believes in empowering and nurturing your personal and professional development. We encourage our people to think outside the box to develop ideas in the interests of our clients and our business. In return for determination, hard work and enthusiasm, we offer competitive salaries and benefits, top quality training and a challenging but supportive work environment. We are committed to realizing our employees' potential through a combination of training, education, and robust employment policies. We encourage employees to take ownership, take pride in their achievements and celebrate small success. In this role you will be providing stellar customer service as you handle incoming inquiries in our contact center. The ideal candidate will demonstrate an empathetic and sympathetic approach while listening to customers, analyzing their needs and helping resolve their issues. If you are analytical, details oriented, and enjoy solving problems both imaginatively and resourcefully; consider a career with us today!

Address

El Paso, TX
USA